Hotel Operations Manager London, England
Job description
To be considered for this exciting opportunity you will have already have a proven and successful career in a busy and fast paced environment, either as an Operations Manager, or have at least 3 years’ experience as a Senior Head of Department in either Front Office or Food & Beverage. You will also currently, or until very recently, be employed in an internationally branded full-service hotel. Preference will be given to candidates who have extensive knowledge of the Hilton ways of working. You must be a resident in the UK already and be legally eligible to work in the UK. Short term relocation support/accommodation is available for the right candidate.
The Role:
- Oversee and direct all aspects of the operation at the Hotel ensuring the service & product continue to delight guests and meet the Brand Standards.
- Lead and develop direct reports, setting clear and measurable objectives. Ensure that objectives are delivered in line with the business strategy and objectives of the hotel.
- Optimise opportunities to drive revenues & exceed budgeted sales by creating a sales culture across the operation.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
- Ensure that all operating costs, including payroll, are controlled throughout the operational departments and results are analysed regularly to highlight areas of improvement required and take appropriate action.
- Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction.
- Ensuring each person within the team receives the guidance and feedback in line with the required company standards.
- To ensure all team members operate in a safe way meeting company and legal requirements.
- To co-ordinate and oversee the selection, recruitment, training and coaching of all team members.
- Hold regular briefings and communication meetings with all Head of Departments.
Job Types: Full-time, Permanent
Salary: Up to £50,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Application question(s):
- Are you already a resident in the UK and are you legally allowed to work in the UK?
- Do you have the required senior management experience for this role in Hotels, either as an Operations Manager, a Front Office Manager or F&B Manager?
Work Location: One location
