Hotel Operations Manager Stirling, Scotland
Job description
Job details
Salary
Up to £35,000 a year
Job type
Full-time
Permanent
Shift and schedule
Weekend availability
Hotel Operations Manager
The Role
As Operations Manager, you will be responsible for managing the smooth flow of all day-to-day operations within the hotel, allowing the General Manager time to concentrate on strategic development.
You will be responsible for maintaining standards and inspiring and motivating the team to deliver bespoke guest service in accordance with our ethos and policies. You will ensure a smooth guest journey from arrival to departure by exceeding guest expectations, whilst identifying and maximising all sales opportunities.
Responsibilities:
- Lead, inspire, and develop a team of dedicated hotel staff, fostering a positive and guest-centric work environment.
- Ensure seamless daily operations across all departments, including front desk, housekeeping, food and beverage, maintenance, and guest services.
- Have a positive, can-do mind set and ensure that this is championed in the business.
- Proven front of house management experience within the hospitality industry.
- Ability to embrace and manage change.
- Excellent leadership and people management skills, with the ability to motivate and inspire a team.
- Exceptional customer service mindset, with a genuine passion for ensuring guest satisfaction.
- Strong problem-solving abilities and the capacity to handle guest complaints with tact and professionalism.
- In-depth knowledge of hotel operations and industry best practices.
- Outstanding communication and interpersonal skills.
- Ability to work under pressure and make sound decisions.
- Implement and maintain high standards of service excellence, consistently exceeding guest expectations.
- Develop and implement customer service strategies to enhance guest satisfaction and loyalty.
- Actively engage with guests, addressing their needs and concerns promptly and effectively.
- Foster strong relationships with guests, actively seeking feedback and utilising it to continuously improve the guest experience.
What we can offer you in return:
· Up to £35,000 salary, paid overtime, over 45 hours, for salaried staff
· Live in accommodation including meals, internet, etc
· Generous staff discounts of up to 25% off food & accommodation across all our resorts internationally
· Staff meals for all staff whilst on Duty
· Provision of staff uniform where appropriate
· Monthly division of gratuities
· Pension scheme
· Working in supportive teams of hospitality professionals
· Refer a friend scheme to earn up to £500
· Monthly staff prize draws
· 28 days holidays
· Annual salary reviews on all positions
Who we are
Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences and exclusive curated entertainment in the world’s most beautiful locations.
From soulful spas to happening beach parties, historic hotels to design resorts, Karma Group is created for five-star travellers who understand that reaching their destination is only the start of their journey. With family, with friends, with just the two of you, or simply on your own, we’ll be your guide to a life more extraordinary.
Job Types: Full-time, Permanent
Salary: Up to £35,000.00 per year
Benefits:
- Competitive salary
- Company events
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Weekend availability
Supplemental pay types:
- Tips
Job Type: Full-time
Salary: £35,000.00 per year
Benefits:
- Flexitime
Schedule:
- Flexitime
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Stirling, FK8 3RA: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Work Location: In person
Expected start date: 15/06/2023
