Hotel Operations Manager Chingford, England
Job description
Hours: 40 hours across 5 days per week
Salary: up to £42,866 per annum
Atlas Hotels is hiring a Hotel Operations Manager right now at the Holiday Inn Express - Chingford
Have you got previous experience of leading a team in a Hotel Operations environment? Great! - if you join our friendly, enthusiastic and guest focused teams we can teach you all you need to know! Lots of our current Hotel Operations Managers have come from leadership roles in other departments such as a guest service manager or a Head of Department role in a full service hotel. If you’re looking for the next step in your leadership career, the Hotel Operations Manager role could be it!
In return you will receive great benefits including:
- Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £15 per night, with 50% off food and drink when staying for leisure
- Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
- A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a ‘thank you’ for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto enrolment pension scheme through The Peoples Pension
- Friends and family hotel discounts
- Free parking (Subject to hotels with car parking facilities)
So what does a Hotel Operations Manager do?
- Providing a warm ‘Atlas welcome’ to guests and new employees will be at the heart of what you do
- You will be responsible in your site for delivering the Atlas purpose of creating a rewarding place to work and a great experience for our guests, supported by a Cluster Operations Manager who looks after between 4 and 7 hotels
- You’ll need to make sure your team are in the right place at the right time and you will take coaching and development of your team seriously
- You’ll be the person that your team look to when they need guidance, so you will need to be nurturing and cool under pressure
- You will be accountable for the day to day running of your hotel so you have a great opportunity to influence the hotel team’s success
- Responsible for the performance, development and retention of the hotel team
- Understand and role model the Atlas values, living our leadership behaviours
- Drive team performance through engaging communication of our vision, mission and values
- Develop and lead the hotel based engagement strategy
- Nurture a learning culture, coaching and developing others to success
- Undertake annual job check ins/objective setting with the hotel team
- Use fair and motivational reward and recognition practises
- Ensure that employees maintain a good work-life balance through effective rostering
- Challenge behaviour that is not in line with the Atlas values
What Experience do I need?
- Supervisory experience within hotels
- Achievement of set objectives
- Effective management of payroll budget
- Leading an operational team with various skills and specialisms
What Skills do I need?
- Leadership skills; can lead a team to success
- Engaging style, able to motivate others towards a shared goal
- Employee engagement skills; understanding of motivational and engagement practises
- Creates team trust
- Good level of emotional intelligence; understands own and others emotions Ability to unite teams behind a goal and inspire action
- Excellent coaching and mentoring ability
- Communicative, able to communicate effectively at all levels
- Organised and systematic
- Excellent customer service skills
- Drive Continuous Improvement in self and others
Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.
So why not? Click ‘apply’ now to become our Hotel Operations Manager and enter into a World of Opportunity!
