hotel manager Toronto
Job description
JOB SUMMARY
Functions as a business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable.
Position works with direct reports to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a Senior Operations Manager develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets
- Facility Management : ensures the physical condition of the building is well maintained and ensure that a pro-active preventative maintenance plan is implemented.
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how operations is performing against budget.
- Ensures capital expenditure projects are completed on time and on budget at the standards specified .
- Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Makes and executes key decisions in consultation with the General Manager to keep property moving forward towards achievement of goals.
Managing Property Operations
- Strives to improve service performance and improve SALT scores.
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
- Establishes a vision for product and service delivery on property.
- Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures employees are treated fairly and equitably and with empathy.
- Listens to and resolves any employee grievances to the satisfaction of all parties
Managing and Conducting Human Resources Activities
- Observes service behaviors of employees and providing feedback to individuals and/or managers.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Qualifications and Experience
2-year degree or diploma from an accredited college or University in Business Administration, Hotel and Restaurant Management, or related major;
6-8 years’ experience in the management operations, sales and marketing, or related professional area.
When you join the Hilton family, you become a member of its global community. We’ve been a place to gather and connect since 1919 .
At Hilton associates create a sense of belonging in more than 6200 hotels in 118 countries around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Hilton.
Job Type: Full-time
Salary: $75,000.00-$90,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: In person
About Doubletree By Hilton
CEO: Christopher Nassetta
Revenue: Unknown / Non-Applicable
Size: 5001 to 10000 Employees
Type: Subsidiary or Business Segment
Website: www.doubletree.com
