hotel manager Dartford, England
Job description
VISION OF THE ROLE:
It is the ambition for all BGL clubs to be recognised as the best golf and leisure facility in their local area.
The Range Hospitality Manager is responsible for leading the Range Hospitality service team to deliver consistently high service and presentation levels to our driving range customers.
The Hospitality Manager will work as an integral part of the Hospitality service team incorporating Driving Range, assisting with the delivery of the high presentation standards and service.
Flexibility is pivotal both in terms of cross department working and availability at busy times to meet the seasonal demands of the business.
SUMMARY OF ACCOUNTABILITY:
This role incorporates the structured management of the driving range, ensuring delivery of service and facility standards and implementation of a structured programme of activity designed to maximise sales and profitability of the Driving Range on all fronts.
KEY RESPONSIBILITIES:
Health & Safety
- Ensure a safe working environment by conforming to company Health and Safety regulations.
- Adhere to all BGL company policies and procedures.
- Keep up to date with all assigned training and compliance training on the BGL Academy.
Range Operation
- Manage the performance of the Range Hospitality Team from induction, training to ongoing performance reviews.
- Create and manage effective Rota’s in line with the business and financial needs.
- Manage and maintain the trackman software and equipment to ensure it is effective.
- To create and develop a community of Trackman Range golfers loyal to the club.
- Find innovative ways to grow the business performance.
- Manage the standards of the range on a daily basis.
- Focus the team on upselling and increasing the F&B spend/ball spend ratio
- Work with trackman to improve the offering and games/challenges/engagement.
Hours of Work
Due to the seasonality of golf and opening hours there is a requirement for flexibility. Although hours to be agreed locally the typical full-time contracts will follow the guidance below.
- Full time; 40 hours a week.
- The role may require additional hours in line with the needs of the business.
What you can expect from us:
Use of facilities
Free Golf, mini golf and use of the driving range at any of our clubs.
Guest Rate available for family to use the golf course and driving range if accompanied by staff member.
Free room-hire at any of our sites when purchasing food and beverages from the site.
50% Discount on Health Club Membership.
Retail
Staff discount on retail purchases in any of our Golf Retail Shops: Trade price + 10% + VAT.
The Perks – access to a savings portal for travel, fashion, entertainment, insurance, technology, food & drink
Food and Drink
Complimentary meal on shifts of more than 6 hours.
Tea, coffee and squash on duty.
30% discount on food and beverages at any of our sites for you and up to 10 guests if you are present.
Family Friendly
Enhanced Maternity Benefit after 2 years’ service.
Enhanced Paternity Pay.
Health
Ride to Work Scheme.
Dental scheme available at a beneficial rate with a choice of cover.
Contribution toward eye test and new glasses every 2 years.
Employee Assistance Programme (EAP) to support your wellbeing.
Training and Development
Personal Development Plan and support.
Apprenticeship training.
The BGL Academy with hundreds of courses and videos that you can access for your professional and personal development.
Recognition and Reward
Employee of the quarter prize.
Employee of the year prize.
Long service awards.
Extended holiday entitlement for long service.
All of this at a beautiful work location with free car parking
(Please Note: conditions may apply to above)
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- Sick pay
Supplemental pay types:
- Bonus scheme
Experience:
- Managing a team: 1 year (required)
- Hospitality: 2 years (preferred)
Work Location: In person
