Hotel Guest Services Assistant (Nights) Manchester, England
Job description
What you’ll be doing!
We are looking for a Nights Guest Service Assistant to join our team at the Holiday Inn Express Manchester. We have full and part time options available.
Looking after the hotel throughout the night you will ensure our guests sleep soundly knowing they are in safe hands. You will bring a great personality and a passion for delivering customer service as you serve guests that last drink before bed or clean down the hotel from the busy day as well as prepare breakfast ready for the next day.
Who You’ll Be working for!
Founded in 1995 Centre Island is a people focused company who value their employees as their greatest asset. Our Manchester Arena Holiday Inn Express stands proudly in the Northern Quarter, a trendy neighbourhood with bohemian bars, independent record shops, vibrant street art, great restaurants and some of the city’s liveliest music venues.
At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in! When you’re part of the Holiday Inn Express brand you’re more than just a job title. At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.
Our Values
At Centre Island you’ll be joining a growing family of 9 hotels with over 600 employees. At Centre Island whether you’re working at our branded IHG hotels or our independent boutique we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
- Act with INTEGRITY and CARE
- ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
What we offer you!
· 28 Days holiday increasing to 33 days after your 5th year of service
· Discounted meals on duty & full uniform provided
· Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
· Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
· Training & Development and the opportunity to work with a fast paced, customer-focused company
Main Duties and Responsibilities:
- Delivering great Guest Service including late night/early arrivals.
- Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel
- Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.
- Finalising all payments due and balancing the days finances.
- Guaranteeing our metrics are achieved by working with the company standards.
- Preparing and cooking Breakfast for our guests in line with the Food Safety Act 1990
- Work in line with the premises licence to serve guests beverages in our Great Room Bar.
- Completing the successful running of the Night Audit.
- Plan and prepare a detailed hand over for the new day ahead.
- Ensuring the comfort, safety & security of all our guests. Including hourly floor walks.
Additional duties & responsibilities may be required in this role.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests!
Job Type: Part-time
Part-time hours: 24 per week
Salary: £11.10 per hour
Benefits:
- Employee discount
- On-site parking
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
Work Location: One location
