Hotel Guest Relations Executive - FULL TIME London
Job description
Avaliable Job Today Who are we?
The Dilly has built a reputation as one of London’s finest. Once a magnet for the great and good of the city, the traditional British influence is reflected to this day. Right in the heart of Piccadilly, our hotel is as London as it gets.
Our friendly upbeat vibe is contagious. Our love for London is in our DNA and is reflected in all that we do. Our unique personality can’t be found anywhere else. We are London.
What are we looking for?
We are looking for an energetic Head Receptionist to join our front of house team. You will be an ambassador for The Dilly, putting the needs of our guests first to make sure there is never a missed opportunity to deliver show stopping moments.
This role is responsible for processing all guest check-ins by confirming reservations, thoughtfully assigning rooms and ensuring all guest needs are gauged promptly.
What will you bring?
·A minimum of 2 years’ experience within the hospitality industry– training will be provided
·Strong communication skills
·Proactive and reliable attitude
·A passion for guest service
What do we offer?
Along with a competitive compensation package, we also offer:
·28 days holiday
·Various learning and development opportunities to allow you to further your career with us and throughout our portfolio
·Uniform and complimentary dry cleaning
·Free meals whilst on shift
·Access to our online discount platform
·Discounted room rates for yourself, your friends and family in amazing cities such as London, Edinburgh, Cardiff, Belfast and more!
·Discount across all F&B outlets
·A free 2 night stay over at any hotel within the group after each year of service
·Access to our health club and gym on site at The Dilly with access to exciting wellness activities like yoga and pilates
·Company pension
The Dilly is proud to be an equal opportunities employee and is committed to diversity and inclusion within the workplace and are proud to be an Equal Opportunities Employer. We do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, gender identity, age, military or veteran status, citizenship, or other protected characteristics.
Please note, this is shift work, Monday to Sunday with Early, Middle, Late and some times night shifts. All requests for special occasions are honoured.
Job Types: Full-time, Permanent, Fixed term contract, Temp to perm
Salary: £23,000.00-£24,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Referral programme
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Tips
- Yearly bonus
Experience:
- Opera PMS: 1 year (preferred)
- problem resolution: 1 year (preferred)
- team work: 1 year (preferred)
- YES I CAN attitude: 1 year (preferred)
- hotel reception: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
