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Job description

Your hospitality journey starts here

Alton Towers Resort has been a world-renowned haven of fun and adventure for almost 200 years! Set in over 500 acres of beautiful Staffordshire countryside, the Alton Towers Resort offers 5 fantastically themed Hotels / accommodation, plus over 40 world class rides & attractions.

Are you currently working in hospitality but looking for a little more fun in your role? Do you like the idea of working in a theme park environment? Perhaps you are looking for a part time evening job? Well, we have a fabulous opportunity to work within our hotel operations at Alton Towers Resort for the 2023 season.

The ingredients for success

You will be offering our hotel guests the best possible experience, serving food and drinks efficiently and be engaging in a polite and friendly manner. This is a guest facing role where you could be working in a busy environment. We have various shifts available across the week, including some weekends. As the role is based within the hotel restaurants, you must be prepared to work later than park closing time.

Pay and Benefits

You will be working on a seasonal variable contract, with an hourly rate of up to £10.42 dependant on age. You will be joining a great team, with fabulous career prospects - we LOVE to promote from within!

Some of the amazing benefits we offer include:

• Merlin Magic Passes (Free tickets for you and your friends and family to use across our theme parks - worth £1000) These tickets can be used at Thorpe Park, Alton Towers, Legoland Windsor, Chessington World of Adventures and many more great attractions.
• You will also have development opportunities to allow you to grow your career with Aramark, where we have over 400 locations across the UK.
• On site discount across Merlin theme parks and attractions
• We operate a refer a friend scheme. Earn up to £300 for every successful referral who joins our team at Alton Towers Resort
• Generous accrued annual leave package
• Save hundreds of £'s with our online staff shopping scheme
• Free Uniform
• Working with a great team who have fabulous out of work social activities
• Employee assistance program
• Flexible working hours including parent and carer shifts and shifts to work around student timetables.
• Ongoing training and development - this could be the start of your hospitality career and we can support your development
• Free staff parking

Your main responsibilities will include

• Providing a high-quality dining experience through exceptional customer service
• Being responsible for the preparation and set-up of the restaurant
• Being confident in providing excellent menu knowledge and having the ability to support guests with allergen and dietary enquiries.
• Ensuring smooth and efficient table turnover within our fast-paced environment whilst providing memorable experiences for our guests
• Preparing and serving drinks on our bars
• Cashier related duties including processing orders

Qualifications and experience needed

• Due to the nature of this role you must be over 18
• No previous experience needed as we will give you all the training you need to be the best at this role
• Flexibility in availability is preferred
• Good level of spoken English
• Willingness to learn
• Approachable and enthusiastic
• Positive and a can-do attitude

Job Types: Full-time, Part-time

Salary: Up to £10.42 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking

Day range:

• Holidays
• Monday to Friday
• Weekend availability
• Weekends only

Shift:

• Day shift
• Night shift

Ability to commute/relocate:

• Alton, ST10 4DB: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Have you ever worked at Alton Towers before? If so, when did you leave?
• How will you commute to and from Alton Towers?
• Due to the nature of our business Merlin Entertainments require applicants to provide details of any unspent criminal convictions under the rehabilitation of offenders act 1974. Do you currently have an unspent criminal conviction? If you answer yes to the following question a member of our HR team will be in contact in order to ensure we can consider the most appropriate role for you.

Work Location: In person

Reference ID: ATH25