Hotel Assistant Manager GSA

Hotel Assistant Manager GSA Exeter, England

Bendene Townhouse
Full Time Exeter, England 12.46 GBP HOURLY Today
Job description

Position:

Hotel Assistant Manager (GSA)

  • The Hotel Assistant Manager (GSA) reports to the Town House Manager
  • The Hotel Assistant Manager (GSA) is a resourceful and efficient multiskilled team member, accountable for the successful performance of the general and specific Town House duties as outlined below
  • Create and sustain a work environment that embraces the company vision, mission and values and ensures fair, equitable treatment of all staff
  • Focus on the HI WEST brand essence – providing a relaxed, simple but efficient service culture, in a zero harm environment through the guest centric touch points
  • Create and sustain a work environment that embraces the company vision, mission and values and ensures fair, equitable treatment of all staff
  • Knowledgeable in the provisions and obligations within the various policy documents and Standard

Operating Procedures (SOPs) and related guidance documents

  • Practiced in general, housekeeping and front office operations and procedures in accordance with the various SOPs
  • Creates a clean and hygienic environment for all guests and staff
  • Working with colleagues at all levels to deliver a consistent level of quality service and maintain the defined standards
  • The GSA participates in all operational meetings as part of the Town House Manager’s team in all matters pertaining to the operations of the Town House

Qualifications for the job:

  • Experience is ideally required for this role
  • Excellent listening skills
  • Follow/enforce company policies and procedures
  • Assume responsibility and accountability
  • Excellent safety and sanitation skills
  • Understand security requirements
  • Create courteous, friendly, professional work environment
  • Must be able to read and understand English
  • Ability to work between Pineapple Town House locations

Your entitlements:

You will belong to Job Level 2

Your compensation and benefits are embodied in your employment contract

Duties & responsibilities:

The duties and responsibilities will be as for the GSA position outlined below.

  • In addition the Hotel Assistant Manager (GSA) will conduct a leadership role within the property and deputising for the Town House Manager during periods of vacation cover, sickness, or other operational reasons.

As a Hotel Assistant Manager (GSA) your responsibilities will be as follows:

  • Knowledge of all Front Desk Policies & Procedures o Offering a warm and welcoming greeting to all arriving and departing guests
  • Knowledgeable of the correct check in and check out procedures
  • Versed in answering guest requests
  • Confidential intellectual property content not to be disclosed to any third party without the written consent of

Pineapple Townhouses.

  • Know room locations, types of rooms available, and room rates
  • Knowledgeable of all Housekeeping Policies and Procedures
  • Implementing the housekeeping and cleanliness standards
  • To have an eye for detail ensuring the Town House is maintained clean at all times o Clean rooms, corridors, stairwells and public areas strictly following the established SOPs
  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards
  • Ensure security of guest rooms and privacy of guests o Perform rotation cleaning duties (e.g. spring cleaning, super cleaning etc.) as required
  • Responsible for the cleanliness and maintenance of your work area
  • Knowledge of the Town House and guest room facilities and services
  • Telephone to have training in operating the telephone system
  • Ensure proper telephone manners are maintained at all times
  • Ensure that telephone is answered within 3 rings
  • Required to communicate in above average English additional linguistic skills an advantage
  • Be fully aware of Fire and Emergency Procedures and ensure important telephone numbers such as police, fire brigade and hospitals are available for quick reference
  • Responsible for Town House property in the work area
  • Attend to guest calls, guest requests /guest complaints in the area assigned
  • Carry out lost and found procedures
  • Report maintenance issues to the Town House Manager and follow through
  • Read and initial the hand over logbook and bulletin board daily
  • As necessary write clearly in the daily logbook for the benefit of the next shift
  • Handle and resolve guest complaints proactively and in a timely manner
  • Ensure staircases and fire doors are not obstructed by any equipment
  • Be aware of daily activities taking place in the Town House
  • Attend department meetings
  • Report any unusual occurrences to the Town House Manager
  • Know all safety and emergency procedures
  • Project a positive image placing high emphasis on guest service and satisfaction
  • Perform any other task as required by the Town House Manager
  • Key Result Areas and Common Standards of Performance for all managers in the following areas:
  • Financial
  • Asset Control
  • Legal Compliance
  • Sub-Contractors
  • Staff Records Development & Training
  • Team Briefing
  • Innovation & Creativity
  • Health & Safety
  • Quality Control
  • Environment
  • Care of the Property
  • Management Team Contributions/meetings
  • Record keeping
  • Walk the Job
  • Assigned Projects

Job Type: Full-time

Salary: £12.46 per hour

Work Location: One location

Reference ID: TLJAN2023

Hotel Assistant Manager GSA
Bendene Townhouse

www.host-somerset.co.uk
Bridgwater, United Kingdom
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
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