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Job description

Position:

Hotel Assistant Manager (GSA)

• The Hotel Assistant Manager (GSA) reports to the Town House Manager
• The Hotel Assistant Manager (GSA) is a resourceful and efficient multiskilled team member, accountable for the successful performance of the general and specific Town House duties as outlined below
• Create and sustain a work environment that embraces the company vision, mission and values and ensures fair, equitable treatment of all staff
• Focus on the HI WEST brand essence – providing a relaxed, simple but efficient service culture, in a zero harm environment through the guest centric touch points
• Create and sustain a work environment that embraces the company vision, mission and values and ensures fair, equitable treatment of all staff
• Knowledgeable in the provisions and obligations within the various policy documents and Standard

Operating Procedures (SOPs) and related guidance documents

• Practiced in general, housekeeping and front office operations and procedures in accordance with the various SOPs
• Creates a clean and hygienic environment for all guests and staff
• Working with colleagues at all levels to deliver a consistent level of quality service and maintain the defined standards
• The GSA participates in all operational meetings as part of the Town House Manager’s team in all matters pertaining to the operations of the Town House

Qualifications for the job:

• Experience is ideally required for this role
• Excellent listening skills
• Follow/enforce company policies and procedures
• Assume responsibility and accountability
• Excellent safety and sanitation skills
• Understand security requirements
• Create courteous, friendly, professional work environment
• Must be able to read and understand English
• Ability to work between Pineapple Town House locations

Your entitlements:

You will belong to Job Level 2

Your compensation and benefits are embodied in your employment contract

Duties & responsibilities:

The duties and responsibilities will be as for the GSA position outlined below.

• In addition the Hotel Assistant Manager (GSA) will conduct a leadership role within the property and deputising for the Town House Manager during periods of vacation cover, sickness, or other operational reasons.

As a Hotel Assistant Manager (GSA) your responsibilities will be as follows:

• Knowledge of all Front Desk Policies & Procedures o Offering a warm and welcoming greeting to all arriving and departing guests
• Knowledgeable of the correct check in and check out procedures
• Versed in answering guest requests
• Confidential intellectual property content not to be disclosed to any third party without the written consent of

Pineapple Townhouses.

• Know room locations, types of rooms available, and room rates
• Knowledgeable of all Housekeeping Policies and Procedures
• Implementing the housekeeping and cleanliness standards
• To have an eye for detail ensuring the Town House is maintained clean at all times o Clean rooms, corridors, stairwells and public areas strictly following the established SOPs
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Ensure security of guest rooms and privacy of guests o Perform rotation cleaning duties (e.g. spring cleaning, super cleaning etc.) as required
• Responsible for the cleanliness and maintenance of your work area
• Knowledge of the Town House and guest room facilities and services
• Telephone to have training in operating the telephone system
• Ensure proper telephone manners are maintained at all times
• Ensure that telephone is answered within 3 rings
• Required to communicate in above average English additional linguistic skills an advantage
• Be fully aware of Fire and Emergency Procedures and ensure important telephone numbers such as police, fire brigade and hospitals are available for quick reference
• Responsible for Town House property in the work area
• Attend to guest calls, guest requests /guest complaints in the area assigned
• Carry out lost and found procedures
• Report maintenance issues to the Town House Manager and follow through
• Read and initial the hand over logbook and bulletin board daily
• As necessary write clearly in the daily logbook for the benefit of the next shift
• Handle and resolve guest complaints proactively and in a timely manner
• Ensure staircases and fire doors are not obstructed by any equipment
• Be aware of daily activities taking place in the Town House
• Attend department meetings
• Report any unusual occurrences to the Town House Manager
• Know all safety and emergency procedures
• Project a positive image placing high emphasis on guest service and satisfaction
• Perform any other task as required by the Town House Manager
• Key Result Areas and Common Standards of Performance for all managers in the following areas:
• Financial
• Asset Control
• Legal Compliance
• Sub-Contractors
• Staff Records Development & Training
• Team Briefing
• Innovation & Creativity
• Health & Safety
• Quality Control
• Environment
• Care of the Property
• Management Team Contributions/meetings
• Record keeping
• Walk the Job
• Assigned Projects

Job Type: Full-time

Salary: £12.46 per hour

Work Location: One location

Reference ID: TLJAN2023