Host/ Receptionist (BMW) Belfast, Northern Ireland
Job description
Agnew Group
Established in 1931 by The Agnew Family, the Agnew Group became part of the Sytner Group of companies in 2012, the UK’s largest motor retailer, which in turn is owned by the Penske Automotive Group, USA whose shares are listed on NYSE. The business operates 15 dealerships in the areas of Belfast, Newtownabbey and Portadown, representing 9 manufacturer brands (Audi/BMW/MercedeBenz/MINI/Porsche/SEAT/smart/Volvo/Volkswagen.)
It also operates Agnew AutoStore in Portadown, Agnew Leasing (Contract Hire & Leasing), TPS (Volkswagen Group Trade Parts), Agnew Repair Centre (Bodyshop), Agnew Trade Centre (Trade Auction Site) and Agnew Car Buyer.
To meet the growth of the electric and hybrid vehicle market, the Agnew Group are investing over £3m for EV upgrades and charging stations including investing in rapid charging. As a retailer holding 20% of the total NI market, this investment supporting the electric and hybrid market will enable us to meet the needs of the customer demands in a growing sector.
In 2022 the Agnew Group invoiced and delivered over 18,000 combined new and used vehicles, and generated over £540m turnover, in challenging trading conditions that were subject to significant supply constraints and uncertainty.
Duties & Responsibilities
- Purpose of the Receptionist/ Host is to greet customers and visitors promptly, efficiently and professionally upon entrance to the showroom, and to provide hospitality where necessary.
- Efficiently operate the company switchboard and keep an accurate record of all messages, ensuring they are passed on promptly to the appropriate person.
- To initially meet and greet and customers or visitors, finding out the nature of the enquiry and introduction to a Sales Executive.
- In the event where a Sales Executive is not available, it is the responsibility of the Receptionist/Host to “bridge the gap”, ensuring they are content to wait and providing them with relevant information.
- To ensure the reception area and coffee dock are kept neat and tidy at all times.
- To leave the showroom, particularly the reception area clean and tidy, switching off electrical appliances, showroom music etc.
Requirements
- At least 1 years’ experience in a customer service environment.
- Smart, professional appearance and courteous manner.
- Good presentation skills i.e., well-presented and fully completed application form.
- Ability to cope under pressure, managing large call volumes at peak times
We're hoping to move quickly with applications, apply today and we will be in touch ASAP.
Job Type: Full-time
Salary: £10.00 per hour
Benefits:
- Sick pay
Schedule:
- 8 hour shift
- Weekend availability
Work Location: One location
