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Job Title: Executive Host / Team Leader

Purpose:

This role has been designed to support our Customer in hosting VIP and daily customers onsite and to provide an excellent front of house service to our customers. You will pride yourself on building and maintaining relationships with staff members, and customers alike.

We are looking for passionate people to join our Corporate Front of House team. If you are passionate about delivering exceptional 5* customer service, this truly is a fantastic opportunity for you.

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.

This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative you will be the first point of contact for our clients as they arrive to the building.

We are recruiting for;

• Job Title: -Executive Host / Team Leader
• Department: Mitie Signature Front of House (FoH)
• Hours: Full Time - 37.5 hours per week: Shift patterns are subject to service requirements and will be decided upon business needs
• Shift Pattern: Monday to Friday - 2 Shift times between 08:30 - 16:30
• Salary: £26,500 -£29,700
• Location: Manchester Central, Manchester Circle Square
• Holiday Entitlement: 25 days Annual Leave Plus Bank Holidays
• Clearance Level: The ability to pass SC Clearance is required to Start the Role, DV clearance is required once Started
  
• Details:
• Full Uniform, provided
• Full training, provided
• First Aid & Fire Marshall Training is provided with the role.
• Due to client site clearance level UK National with a valid british passport is require for this role.

Principal Accountabilities, Key activities Include but are not limited to:

• Work as part of a team to support the day-to-day running of the houses and conference facilities
• Provide a VIP hosting service

• Develop effective relationships with external customers
• Fully understand and comply with client strategy, policies and procedures
• Support Emergency Procedures as necessary
• Flexibility in working hours
• Provide a VIP Concierge Service, including “Meet and Greet” and Reception duties

• Develop effective working relationships with external customers and client personnel at all levels of the Organisation.
• Manage Visits Diary
• Manage all logistics in support of Customer Visits
• Respond to Customer requests, eg. change in travel arrangements etc
• Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.

• Co-ordinate Guest Wi-Fi
  
• Liaise with on-site Catering
• Co-ordinate Conference Room configurations
• Ensure high standard of cleaning and maintenance requirements are met and issues escalated as necessary

• Monitor usage of Centre
• Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)
• Assist with Queries on VIP or large Bookings
• Liaise with Cleaners, Security & Facilities when and where required

• Report Maintenance issues in all arears of the link facility the help desk, and monitor and help where required
• Excellent communication skills both verbal and written and good telephone manner
• Review link requirements with Team leaders and supervisors and implement changes when required to enhance the link experience
• Assist in Catering Orders in the Link buildings when required
• Implement Room layout changes as requested through the link-booking platform

• Review meeting rooms specifically looking at capacity, layout, removal of desks, identify room
• Facilitate room changes as required
• Identify where replacement furniture is required, submit report to supervisors to report to client
• Setting up layout changes for break out areas new working areas as per link requirements
• Check room facilities lights clocks cables connected etc.

• Daily / Weekly & Monthly FOH Audit Check
• To be trained and be able to use in-house booking tool for desks and meeting room
• Cover required to support the CLR's on reception in booking in visitors to the link buildings sending emails ect.
• Support hospitality bookings for the building (deliveries and collection)
• Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels

• Escalate any booking conflicts to the BAES nominated poc for the area and re allocate resources (desks / rooms) as instructed
• Outdoor checks inc smoking shelters, pathways, and outdoor areas
• Manage locker allocation where necessary
• Floor Walk including filling/emptying of the dishwashers (where installed)
• Top up coffee machines and keep the area clean and tidy

• Support the Security department to undertake audits and resolve conflicts
• Book visitors in on Security booking systems
• What we are looking for / Qualifications and Experience:
• Excellent communication skills, both verbal and written, and a good telephone etiquette.

• Professional and enthusiastic manner.
• To take a leading role in your own personal development.
• To work in a flexible manner toward and changes/needs of the business.
• The ability to multitask and work in a fast-paced environment
• Able to adjust quickly to new procedures and situations.

• Excellent customer service skills.
• Ability to communicate at all levels.
• Excellent Microsoft skills in Word, Excel and Outlook.
• Must be able to obtain SC clearance

Other factors:

• To look Smart and have a professional appearance, work uniform should always be clean and pressed
• Hygienic to the highest standards
• Well organised with the ability to prioritise workloads
• Be approachable to clients and customers

• Must have a flexible approach
• Good communication skills in both verbal and written formats
• Must be willing to undertake further training if needed