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Job description

Are you experienced and looking for a new challenge?

We are a family-run Australian business that operates food and beverage outlets at airports, creating exceptional experiences for all our customers. Our newest site, at Luton Airport, is currently looking for a committed and enthusiastic individual to join us in our most exciting new venture.

Our newest site, opening in January 2023, will be an exciting new concept - delivering a top quality, speciality, Italian menu which you will be key to successfully delivering.

People are at the heart of what we do, and our staff are central to the success of our restaurants. You will be a reliable, hardworking and enthusiastic team player, passionate about food and beverages and dedicated to providing an exceptional customer experience.

You will be required to work shifts, so a flexible approach is essential along with a can-do attitude. Shifts may include an early morning start (e.g 2 am) or a late finish (e.g 11.30 pm).

About the role

To ensure that our consistently high level of service is enjoyed by our customers at all times and in line with our policies and procedures. To deliver an outstanding greeting and seating experience and to work effectively with the back of house team to provide first class service with particular attention to customer satisfaction.

Requirements:

We are looking for experienced individuals, with flexibility across shift patterns and a willingness to undertake a variety of roles, if called upon to do so.

With this in mind, we will be shortlisting applicants based upon the following criteria:

Qualifications

· Basic Food Hygiene certificate.

Relevant experience

· Previous customer service experience

· Familiar with health and safety/food standard requirements

· Familiar with an airport-based hospitality setting

· Proven ability to generate sales in a hospitality setting.

Knowledge, skills and abilities

· Outstanding communication skills

· Ability to work on own initiative

· Able to follow a process and maintain high levels of service delivery under pressure

· Able to build strong relationships with colleagues

· Demonstrable knowledge of food and beverages

· Well-developed customer services skills

· Ability to effectively handle customer complaints.

Personal qualities

· Strong customer service commitment

· Calm under pressure

· Passionate about food and beverages

· Outgoing, warm and engaging

· Strong team player

· Resilient

· Proof of your right to work in the UK.

Please note: Alongside the need to evidence their right to work in the UK, any successful candidate will be required to obtain an Airport Security ID Pass in order to access the site. The application process for which includes a current valid passport along with a criminal record check together with 5 years personal/employment referencing. It is essential that you are able to meet this requirement.

If you meet the requirements of the role and would like to be part of our latest venture, please submit your CV.

Salary

£10.75 per hour plus the following benefits:

· tronc (tips and gratuities distribution system) via an elected troncmaster

· NEST pension

· Free meals whilst on duty at site, from the ‘Staff Duty Meal’ options

· Access to the ARE Reward Hub, a discount, recognition and wellbeing platform

· Access to our Employee Assistance Programme

· 28 days annual leave increasing 1 day a year up to a maximum of 32

. Staff referral bonus scheme

Job Types: Full-time, Part-time, Permanent

Salary: £10.75 per hour

Benefits:

• Additional leave
• Discounted or free food
• Employee discount
• Flexitime
• Wellness programme

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Work Location: One location

Reference ID: N - Oct22 - H