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Job description

The Hospitality Team Player is the member of the Hospitality Team responsible for the the Cafe experience and F&B offer across the park including for parties. Reports directly to the Hospitality Manager or Hospitality Lead

PURPOSE AND OVERALL RESPONSIBILITY

To ensure that your role in the café (including kitchens) delivers Brilliant Basics and Moments that Matter through maintaining great standards of the Café, F&B appearance, guest service and exceptional engagement in a clean, safe and secure environment.

• Preparation of food and drink for parties and the café to deliver full menu availability in good time with minimum wastage. Re-stocking to ensure product availability and visibility.
• Professional, confident, positive, safe interactions with guests at point of sale and while at work generally.
• Delivering Café (including kitchens) speed & service quality to ensure a great value for money experience.
• Always offering appropriate options to guests to add to their experience.
• Table service as required.
• Cleanliness of seating, food preparation and toilet areas.
• Brand Standards compliance.
• Food safety compliance, related due diligence documentation and behaviours and appearance.
• Allergen awareness and labelling protocols followed to ensure compliance.
• Providing support to colleagues to ensure maximum positivity and productivity

DAY BY DAY FOCUS

• Guest experience.
• Product quality, presentation and availability.
• Ensure brilliant basics of food safety, cleaning and product and park presentation.

MODELLING BEHAVIOURS

• Outgoing positive personality
• Excellent organisational skills
• Excellent verbal skills
• Excellent guest service and people skills
• Honest and open Reliable, committed and flexible
• Coach and motivator
• Hands-on, proactive style
• Enjoy work and have fun
• Team player
• Brand Ambassador

KEY MEASURES

• Guest satisfaction & NPS (+/- guest feedback ratio complaints to compliments)
• Cafe sales growth
• Café SPJ
• Wastage to % target
• Stock Movements correctly tracked
• Stock count variances

QUALIFICATIONS AND SKILLS

• Outgoing personality (Essential)
• Minimum 6 months experience in a customer facing role (desirable)
• Food Safety Level 2 (desirable)
• Hospitality experience (desirable)

Job Type: Part-time
Part-time hours: 8 - 20 per week

Salary: £8.50-£10.45 per hour

Benefits:

• Discounted or free food
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Hospitality Team Member