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Hospitality Team Member - Genting Casino Stoke

Salary: £21,932.00 per annum

Genting Casinos is part of the Genting Group, one of Malaysia's largest corporations who employ approximately 62,000 people globally.

In the UK, we operate casinos in every major city from Edinburgh to Plymouth. Genting Casinos has grown to become one of the country’s leading leisure and entertainment businesses and our casinos offer everything from great bars, restaurants, entertainment and of course gaming. We are proud of our commitment to operate a safe and secure environment for our customers, staff and the local communities and responsible gambling is at the heart of what we do.

At Genting we are passionate about our Company values and they are at the core of everything we do. See our values here: https://gentingcareers.co.uk/#life-at-genting We recognise that our success is driven through our people and we are committed to recognising and rewarding the contribution that our people make. People development is a key focus for us and we are committed to developing talent in our business.

Here at Genting Casinos UK we are currently looking for enthusiastic Hospitality Team Members to work in our Bar and/or Restaurant. If you have a passion for customer service and a fantastic personality – then we would like to hear from you.

Key competencies and duties include:

• Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, and health and safety and hygiene regulations
• Being an effective team player who contributes to continuous business improvement
• Till operation and cash handling
• Working to increase public relation skills within the team
• To prepare and serve food and drinks ensuring that the presentation is of a high standard
• Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly

In return for your commitment we offer a competitive salary, flexible benefits and discounts.

What is a Genting Employee?

At Genting it is important that we find and keep the best people that can do the job. However, although the right skills and experience for the job are vital, it is just as important that our new team members behave in the way that we expect of all our employees and that they live and breathe our values.

Genting focuses on recruiting high calibre and outgoing candidates who are as excited about our brands as we are and who want to work and grow with a leading global player in the leisure, casino and hospitality sector.

So what exactly are we looking for? If you feel you tick the below boxes then we would like to hear from you!

• Are enthused about working for Genting, and strongly believe in our values
• Demonstrate a positive, can-do attitude
• Have outstanding customer service skills
• Are friendly, helpful and supportive towards all team members
• Take pride in your appearance
• Reliable and hard working
• Are flexible to fit in with our 24 hour business
• Bring some personality and fun to the workplace!

We offer a competitive salary and a range of benefits including:

• Online discount portal and app -multiple discounts available for high street shopping and dining
• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• 20% discounted gym membership
• Pension
• Uniform provided
• Employee Assistance Programme

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually look at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

• subject to eligibility