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Hospitality Manager

SITE: OTC – Business Unit SSE Arena
LOCATION: Queen’s Quay, Belfast, BT3 9QQ
RESPONSIBLE TO: Deputy Head of Food & Beverage
TERMS: 40 Hours per Week. Additional hours will be required to
fulfil the requirements of the role
DATE: April 2023

OVERALL PURPOSE OF THE JOB:

This is an exciting opportunity to be part of the Odyssey complex. Working to the Group Head of Food & Beverage this is a vital role within the F&B Management Team. This role will work across site, supporting the F&B operations with a focus on the successful delivery of a quality food and beverage offering in our SSE Arena Suites and Hospitality Lounges to ensure a world class customer experience.

SELECTION CRITERIA
Minimum Essential Criteria:

• A third level hospitality management qualification [HNC, HND, Degree] plus 3 years’ experience working at a managerial level gained in a hospitality environment OR 5 years’ experience working at a managerial level within a hospitality environment.
• Experience of leading and supervising a large-scale team within a hospitality environment.
• Passionate about people - enjoy communicating with customers, clients and team members, managing a team to develop and deliver excellent service.
• Passionate about Food and Hospitality - a natural flare for customer focus and quality of experience at all levels
• Highly organised with a proven ability of meeting competing deadlines.
• Excellent organisational skills with attention to detail.
• High level of flexibility, willing to work flexible hours including evenings and weekends.
• Resilience and the ability to respond to a range of different work situations across a group of companies.
• A positive ‘can do’ attitude and pro-active approach to work with an ability to meet deadlines.
• Desirable Criteria:
• Experience of liaising with internal OR external clients to meet their corporate hospitality needs.
• Possession of a food hygiene certificate (gained within the last 3 years).
• Ability to perform in a busy environment with competing priorities.

Salary
Circa £32,000 per annum plus attractive benefits, based on experience

Benefits
The Odyssey Group has a range of benefits which it offers to full and part time staff[1].

• Free car parking.
• 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop.
• Complimentary tickets to Belfast Giants, friends and family access to W5 and advanced ticketing to Arena events.
• Holidays commence at 31 days per year rising to 34 [prorata for part time staff.]
• Contributory pension scheme, life assurance, paid sickness benefit and a health cash plan.
• Salary Sacrifice including pensions, holiday and cycle to work schemes.
  

[1] [Some T&Cs and qualifying periods may apply]