Homeline Response Officer Swindon, Wiltshire, South West England, England
Job description
A challenging opportunity for you to assist in providing 24-hour emergency cover to over 4500 elderly and vulnerable residents across the Borough, we are looking for enthusiastic individuals to join our busy team.
Your next role
On a day-to-day basis you will respond to calls and co-ordinate emergency responses for the elderly, special needs and chronically sick clients while providing an efficient service; visiting client’s homes quickly and safely; and carrying out first aid if necessary. Other responsibilities include meeting with new service users and basic servicing of the community alarm system.
You should have considerable experience of dealing with the public, especially the elderly and clients with special needs. With your excellent communication skills you will have accurate record keeping skills and have a physical ability to climb stairs, use hoist and perform first aid. IT skills would be advantageous although training will be provided.
Candidates should have attained GCSE grade A to C in Maths and English, or equivalent.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”) and hold a full driving licence to drive manually operated vehicles as well as access to a vehicle.
Your next package
Please see our Rewards and Benefits offer for more details.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.
Your next steps
Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
For further information about the role, please contact Paula Hills, Homeline Telecare Manager, at [email protected]
If you are experiencing technical issues submitting your application please email [email protected]
