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We’re seeking a ‘can do’ person with good customer service and communication skills to join our busy Home Ownership team and provide advice to our tenants and leaseholders, city council colleagues and other stakeholders about homeowner legislation and city council leases (for example explaining our approach on shared ownership, right to buy, alterations and much more).

We’re in the process of updating our systems so we can become more efficient and effective, and as Home Ownership Officer you’ll also get the opportunity to help shape the system we’ll be using.

Milton Keynes City Council is a modern and friendly place to work. We offer a great range of training and development opportunities as well as an excellent benefits package including an enhanced pension at 18.8% and flexible working arrangements.

• Good working knowledge of housing legislation, regulation and procedures for Right to Buy.
• Good working knowledge of leasehold management, recovery of service charges, Section 20 process and the Right to Buy process.
• You’ll have a good understanding of leasehold legislation and practices in relation to the calculation, consultation and billing of service charges.
• It would be an advantage to have experience of working with Shared Ownership.
• You will have experience of the recovery of debt and arrears for residential leasehold and shared ownership homes.
• Excellent customer service skills.
• You will have experience of working in Local Government preferably in housing and it would be an advantage to have a qualification in housing.

• The ideal person will understand the changing regulatory requirements and legislation in social housing, especially the impact of Social Housing (Regulation) Act 2023.
• You’ll have proven experience of working within home ownership either in local government and/or housing associations.
• A positive, can-do approach to meeting challenges and enjoy working as part of a team.

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-

• Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
• 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
• Holiday Purchase Scheme.
• Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
• Cycle to Work Scheme.
• Health Cashplan.
• MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
• Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
• SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
• Homebuy Scheme (for eligible roles).
• Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
• A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
• Childcare Subsidy.