Home Insurance Customer Consultant – Grade B Leeds, England
Lloyds Banking Group
Full Time
Leeds, England
23370 - 24600 GBP ANNUAL Today
Job description
End Date
Monday 28 August 2023
Salary Range
£23,370 - £24,600Agile Working Options
Job Description Summary
A full time role working 35 hours per week based in Leeds.
Job Description
Key Details
- You’ll receive a basic salary of £23,370, included in this amount is an opportunity to spend £898 on a range of Flex Benefits such as: buying or selling holidays from your 30 days leave (pro rata, including bank holidays). There's also an annual bonus opportunity of c.5 % of salary (equivalent to c. £1,123 each year).
- Your team will work out of our Leeds office; therefore, you'll need to be based at a commutable distance from this area.
- Full Time - 35 hours a week on a Rota basis covering our opening hours (Mon to Fri 8am-6pm and Sat 9am-1 pm).
- Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
Why Lloyds Banking Group
At Lloyds Banking Group we are driven by a clear purpose: to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities.
And as a leading insurer we understand the importance of a home and what protecting it means to our 26 million customers.
YOU CAN MAKE A DIFFERENCE.
What you’ll need
- Crucially, you are a people person - working with your team to provide an essential service to our customers.
- The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs.
- The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met.
- Attention to detail and strong communication skills to support and get our customers life back on track when things go wrong.
No need for any previous financial services experience - we will provide all the knowledge you will need in a comprehensive training Programme.
About working for us
As a business we are passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
We also offer a wide-ranging benefits package, which includes.
- Annual Group Performance Share Plan – You’ll be eligible for a fixed percentage of salary as a GPS Award based on Group Performance. The % available each year will vary as a result of the Group’s Performance. In 2022 it was 5%.
- Opportunity to invest in and become a Shareholder of the Group through our Share Plans.
- A general pension contribution starting at 9% (with a potential to increase to 15%) which comes with life cover of up to 4 x your salary and 8 x your salary for those with dependents.
- BUPA Private Medical Cover.
Everything is geared to suit your lifestyle, and we'll also be investing in your future.
So, if you think you can deliver an outstanding service over the phone then this could be the opportunity, you’re looking for….
If you have the customer skills to truly help people and this opportunity appeals then get in touch and apply today, we’d love to hear from you.
Together we make it possible!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
