Job description
Hampton Roads Community Health Center is a Federally Qualified Health Center and we provide quality and affordable healthcare for all. Our services include primary care, pediatrics, OB/GYN, dental care, behavioral health, and more. We prioritize the health and well-being of our patients and strive to make healthcare accessible to everyone in the community. We have five (5) community health centers in Norfolk and Portsmouth. Your health is your wealth and we are the bridge to healthcare!
Our organization is seeking three (3) Community Health Workers to join our team and provide support to our local community. The successful candidate will be responsible for providing health education and resources to individuals and families, connecting them with appropriate services, and advocating for their needs. The ideal candidate will have a passion for helping others, strong communication skills, and the ability to work collaboratively with other members of the health care team.
Responsible for build trusting relationships with clients and to connect those clients to care, eliminating barriers and advocating for systemic changes; work to guide patients through chronic health conditions such as hypertension, diabetes, asthma; and encourage cultural competence among health care professional serving vulnerable and underserved populations.
Provide customized assistance to improve clients’ access to care through strategies like transportation assistance, telehealth, chronic health education, referrals to mental health resources, general wellness education, accompanying patients to appointments if necessary, and assisting with forms and applications; documents the outcomes of patient referrals; follows up with patients and agencies as appropriate.
Assist with scheduling and coordinating transportation as needed for health care appointments; administers various screening tools and other evidenced-based screening tools to identify service needs; participates in meetings with other entities as appropriate to facilitate and enhance the community health center.
Identify creative solutions to patient barriers that may require innovative thinking to locate appropriate resources; provides input and recommendations to internal team members regarding barriers to care and how to address equity challenges; and works closely with medical providers to help ensure that patients have comprehensive and coordinated care plans.
Serves as a case manager for Uniform Data System (UDS) reporting for Health Resources and Services Administration (HRSA); community connection point for residents and patients regarding services and community opportunities; advocates for patients when interacting with healthcare systems and partner services; coaching patients how to navigate services and other services independently by becoming advocates for their own care; encourages patients to model behaviors such as checking on appointments and arranging assistance.
Performs other duties as assigned.
Case Management – Thorough knowledge of case management techniques, principles, and practices to evaluate and coordinate the delivery of healthcare services to patients and their families.- HIPAA – Knowledge of the federal Health Insurance Portability and Accountability Act (HIPAA) to ensure privacy and safeguard patient information.
- Customer Service — Considerable knowledge of principles and processes for providing customer service. This includes meeting quality standards for service.
- Technology — Knowledge of general office equipment and personal computers to include word processing, spreadsheet, and related software. Comprehensive knowledge of office systems, practices, procedures, and administration.
- Social Determinants of Health – Knowledge of the conditions in which people are born, grow, work, and live as well as the wider forces and systems shaping the conditions of daily life.
Required Skills
- Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related software to effectively complete a variety of financial tasks with reasonable speed and accuracy.
- Time Management - Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules.
- Interpersonal Relationships – Develops and maintains cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations.
Required Abilities
- Communication – Ability to effectively communicate ideas and proposals verbally and in writing, to include the preparation of detailed logs which include numerical information.
- Judgment/Decision Making — Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving complex matters. Consider the relative costs and benefits of potential actions to choose the most appropriate one.
- Employer paid Basic Life Insurance, Accidental Death and Dismember, Long Term Disability.
- Comprehensive medical, dental, and vision coverage.
- Health Savings Account (HSA) - high deductible medical plan.
- Paid Time Off (PTO) and holidays.
- Hospital Indemnity Insurance.
- Accident Insurance.
- Cancer Insurance
- Critical Illness Insurance
- Legal Care Plan
- After one (1) year of employment, you are eligible to participate in the company 401(k) plan with a 3% match.
About Hampton Roads Community Health Center
CEO: Barbara Willis
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.hrchc.org