home health nurse University Place, WA
Job description
At Amada Senior Care – University Place, our mission is to help the seniors in our community live safer and more enjoyable lives. Our goal is to enrich each client’s life by creating positive experiences whenever possible.
As the Receptionist/Scheduler, your primary role is answering phones and to coordinate client/caregiver schedules while providing a high standard of customer service.
Job Type: Full time position-9:00am-5:00pm
Compensation: $23.00 per hour DOE
Education and Experience
High School Diploma required
1+ years of prior scheduling experience
Knowledge of home care industry; huge plus
Knowledge of administrative and clerical procedures
Proven knowledge of MS Office products
Key Competencies
Excellent verbal and written communication skills are a must
Problem solving
Time management
Exceptional attention to detail and accuracy
Ability to maintain confidentiality
Professional attitude and appearance
Organization and planning
Job duties include, but are not limited to the following:
Answering phones
Build and monitor schedules; ensuring that they always meet client authorizations
Build and maintain client files
Establish and maintain relationships with caregivers and clients, providing a positive experience
Following up with clients and their families
Identify and resolve client issues
Promptly filling shifts due to caregiver call-outs, vacations, etc.
Create, maintain and update processes as needed
Explain company policies when necessary
Participate in night and weekend on-call rotation
Perform other duties as assigned
Partnering with field supervisors to anticipate needs and set expectations for future openings
Educating prospects on opportunities using persuasive sales ability and rapport
Employee Benefits include:
Paid vacation, holidays and sick pay
Progressive office environment celebrating individual and team goals
Health, Dental, and Vision Benefits
