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Salary: £21,255 per year (plus up to 10% bonus)
Role: Virgin Media O2 Customer Service Advisor
Discounted O2 Mobile tariffs and packages
Discounted Virgin Media broadband (see terms below)
Extra 65p per hour paid for working unsociable hours (Monday to Friday between 6pm & 9pm and any hours worked at the weekend)
Wide range of discounts on retail, health & wellbeing, travel, technology and much more!

Location: Homebased
Hours: Full-Time - 37.5 hours per week.
Shift pattern: Various fixed shifts available. You will work the same shift every week. All shifts include working one weekend day.
Start date: May and June 2023
Contract: Permanent

As a customer service advisor, you will join Capita as part of our Virgin Media O2 client team supporting new and existing Virgin Media O2 customers.
Virgin Media O2 is the UK’s largest and most reliable mobile network, with exciting expansion plans ahead! Now is time to become part of our team and join us on our exciting journey!

Job title:

Home based Virgin Media O2 - Customer Service Advisor

Job Description:

We strive to provide a personalised, premium service which continually improves our customer’s experience. Using advanced technical support tools, our platinum service ensures our experts – that’ll be you – are able to help our customers where and when they need it. We’ll provide you with the tools and training needed to excel in your role, you need to bring your “can-do” attitude and a passion for customer service. Our ethos "be magic, be curious, be accountable and be valuable!"

What you’ll be doing:

• Supporting with inbound calls within a virtual contact centre
• Delivering a service which makes Virgin Media O2 customers feel valued and supported
• Dealing with a wide range of queries including billing enquiries, questions around products and advice on faulty products

What we’re looking for:

• Confidence and the ability to communicate clearly and effectively
• An ability to learn new skills quickly, including adopting new processes and technology
• An ability to think on your feet and adapt to different situations
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• Ideally, experience working within a customer service environment.
• A quiet space to work at home with a strong WIFI connection

What’s in it for you?

• A competitive salary of £21,255
• Plus an additional 10% can be earned for hitting targets, this is paid monthly
• Discounted Virgin Media broadband (must be employed a minimum of 6 months and over the age of 18 to qualify)
• Extra 65p per hour paid for working unsociable hours (Monday to Friday between 6pm & 9pm and any hours worked at the weekend)
• Discounted O2 Mobile tariffs and packages
• Access to Private Medical Insurance & Health Assessment plans
• 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
• Pension scheme
• Monthly incentive schemes
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
  
  

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support you need to do all of this, because our purpose is to create a better future for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team who will call you to discuss the role in more detail and book you in for a video interview

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent