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Salary: £22,672 per year
Role: Transport for London Customer Service Advisor
Location: Homebased
Hours: Full-Time - 40 hours per week.
Shift pattern: working shifts between the hours of 8am to 8pm Monday to Friday.
Start date: June 2023
Contract: Permanent

Wide range of discounts on retail, health & wellbeing, travel, technology and much more!

As a customer service advisor, you will join Capita as part of our Transport for London client team dealing with enquiries from members of the public around the ultra low emission zones, low emission zones and congestion charges in and around London and Greater London areas.

Job title:

Home based Transport for London Customer Service Advisor

Job Description:

We strive to provide a personalised, premium service which continually improves our customer’s experience. Using advanced technical support tools, our platinum service ensures our experts – that’ll be you – are able to help our customers where and when they need it. We’ll provide you with the tools and training needed to excel in your role, you need to bring your “can-do” attitude and a passion for customer service.

What you’ll be doing:

• Supporting with inbound calls within a virtual contact centre
• Delivering a service which makes Transport for London customers feel valued and supported
• Dealing with a wide range of queries including enquiries around v ehicle compliance, charges and blue badge discounts. You will also be taking payments and dealing with complaints

What we’re looking for:

• Confidence and the ability to communicate clearly and effectively
• An ability to learn new skills quickly, including adopting new processes and technology
• An ability to think on your feet and adapt to different situations
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• Ideally, experience working within a customer service environment.
• A quiet space to work at home with a strong WIFI connection

What’s in it for you?

• A competitive salary of £22,672
• Access to Private Medical Insurance & Health Assessment plans
• 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
• Pension scheme
• Monthly incentive schemes
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
  
  

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support you need to do all of this, because our purpose is to create a better future for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team who will call you to discuss the role in more detail and book you in for a video interview

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email lqbal at [email protected] m or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent