Home based telephone receptionist Remote
Job description
Crystal Clear Psychics is one of the longest standing psychic companies, offering empowering psychic phone readings by trusted psychics. We are based in the UK and operate around the world, 24 hours a day, 365 days of the year.
JOB DESCRIPTION
Our reception team play a vital role in the success of our business as they are the first point of contact for new and existing customers.
We are looking for home based telephone receptionists who are passionate about providing a high level of service, to work as part of our busy reception team. Customer service experience necessary.
You will be required to work from home for a minimum of 10 hours per week. You must have access to a landline / Skype and a stable internet connection. Over and above contracted hours, flexibility would be required with regard to overtime shifts bearing in mind the company operates a 24 hour reception.
Part-time hours available: Saturday - Tuesday. Successful candidate will be required to work one weekend shift.
RESPONSIBILITIES
- logging on to the system promptly at the start each shift
- remain in Skype contact with your colleagues throughout your shift
- answering all calls as quickly as possible
- greeting customers
- be aware of which readers are expected to be logged on whilst you are on shift & answer reader availability questions
- registering new clients
- processing credit card payments
- connecting the customer to the required psychic
- if the required psychic is not available, you will need to be able to recommend an alternative
- assist a customer with the choice of psychic if necessary
- pre-booking sessions with specific psychics
EXPERIENCE REQUIRED
Full training will be given on our telephone system as well as training to carry out the role as a receptionist within the company. Previous experience with telephone /call centre work would be an advantage, whilst previous customer service experience is essential.
SKILLS REQUIRED
- an interest in wellbeing and spirituality
- an energetic and positive approach to your work
- good verbal communication
- good interpersonal skills
- numerical & written accuracy
- time management
- an understanding of the importance of confidentiality
- a non-judgemental attitude and respect for others
BENEFITS
Job Type: Part-time, immediate start
Part-time hours: 10 - 18 hours per week, shifts available include Mondays 1pm – 6pm, Saturdays 2pm – 7pm and evenings 11pm – 5am. Please only apply if you are available for night shifts as well as day shifts; you must also be available for over-time to include weekends.
Salary: £9.50 per hour
Overtime payment: As above
Holiday entitlement: 89 hours
Training: Paid hourly rate; training given via Zoom
Work from home
Contract length: 3 month trial period
Job Type: Part-time
Part-time hours: 10 per week
Salary: £9.50 per hour
Benefits:
- Work from home
Application question(s):
- Do you have previous experience as a telephone receptionist?
- Are you available to start your training immediately?
- Are you available for the shifts specified in the job description?
Work Location: Remote
Expected start date: 17/02/2023
