Home-based Outbound Coordinator Basingstoke, England
Job description
As an Outbound & Quality Assurance Auditor, you will be processing Outbound Bookings (Feedback) for our property appointments. This includes checking property photos, videos, floor plans etc. to make sure they meet the Clients requirements before sending them out.
Two full-time positions are currently available, working hours as follows:
Role One: 40 Hours Per Week - Tuesday to Saturday, 9am – 6pm (with a 1 hour lunch break)
Two Two: 40 Hours Per Week - Sunday to Thursday, 9am – 6pm (with a 1 hour lunch break)
The salary offered on each role is £27,500 per annum.
Whilst the position is home-based, you should live in Hampshire, Berkshire or Surrey so that it is easy to attend any in-person training, meetings or co-working days (currently held every quarter).
Benefits of working for Viewber include:
- Work From Home!
- Nest Pension
- Discounted gym membership and nutrition advice.
- Wellbeing Initiatives
- Smarter spending – discounts and special offers on hundreds of well-known brands
- 24/7 access to a GP from anywhere in the world
- Access to private medical specialists
- An online health checker with advice on healthy eating and exercise plans
- Comprehensive care and special needs support for employees with care responsibilities
- Paid Medical Time Off
- Fertility, Gender Reassignment & Elective Surgery Time Off
- Paid Volunteering Time Off
- Pet Bereavement Time Off
- Tips for cyber safety and an email scanning service
- Impartial and confidential debt and welfare benefits support
- Expert and practical domestic and family legal advice 24/7 365 days
- 28 days annual leave + additional annual leave for personal milestone events
- Company Sick Pay
- Birthday Gifts
- Long Service Events and Awards
Required skills:
- At least 2 years of experience working from home
- Excellent administrational, attention to detail and data entry skills
- Strong decision-making skills
- Fluency in English – both verbal and written
- Maths - for basic calculations
- Tech Savvy - working remotely means that we rely on technology a lot, we are also a ‘PropTech’ company
Personal qualities:
- Someone who is happy and able to work from home productively
- Someone who can multi-task and prioritise their workload well in a fast-paced environment
- Someone who is happy to pick up the phone and build rapport quickly
- Someone with a “can do” positive attitude
- Someone who shares our values as below
Value: We value all interactions with our clients. By listening to their feedback, we can build a better service to suit their needs.
Innovation: We believe technology has the power to enable progress, deliver the best possible client experience and to support our people better. Innovation never stops.
Environment: We believe in taking responsible steps to reduce our carbon footprint and protect our environment. Viewber enables clients to reduce their carbon footprint by travelling less.
Winning: We play to help everyone win by being united to deliver the best possible results for our clients, shareholders and colleagues.
Bold: Our services challenge the status quo in a traditional industry, but we’re building confidence and momentum every day
Ethical Leadership: Our leaders work with a moral compass and consider themselves to be role models in doing the right thing, at the right time
Respect: We believe that we do our best work when we trust each other, encourage diversity and value the contributions of our colleagues. Our recognition in the industry reflects this.
Things to consider:
We operate a Bring Your Own Device to work policy for all employees meaning that you will need your own laptop and must have high-speed broadband. You will also need to have your own Office Set-up at home which is free from distractions and noise.We try to hold company meetings every quarter, which are in-person meetings held in Basingstoke or Farnborough.We also try to get together once a month online for a wellbeing or informal session. In the last 12 months these have included:
- Pride Quiz Night
- Diwali Event
- Halloween Storytelling Event
- Wellbeing Webinars
- Sound Bath Meditation Event
- Secret Gift Exchange Event
- Chinese New Year Event
- International Women’s Day
Viewber is committed to achieving a working environment that provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age, or sexual orientation.
Viewber is a Mindful Employer signatory. By signing the ‘Charter for Employers Positive About Mental Health’ we have made a public statement of our desire to support the mental health of our team members. We also have three qualified Mental Health First Aiders.
Viewber is a Disability Confident Employer. Disability Confident is creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people.
Viewber is also a signatory of the Tech Talent Charter - a non-profit organisation leading a movement to address inequality in the UK tech sector and drive inclusion and diversity in a practical and uniquely measurable way.
Finally, Viewber is also a signatory of the Menopause Workplace Pledge and has committed to:
- Recognising that the menopause can be an issue in the workplace and women need support
- Talking openly, positively and respectfully about the menopause
- Supporting and informing employees affected by the menopause
Job Type: Full-time
Salary: £27,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home
Work Location: One location
