Holiday Park Receptionist Middlesbrough, England
Job description
Team Member Attributes
Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.
You will mirror these qualities and work well alongside our current team, helping to create an unrivalled experience for our guests. With excellent communication skills, you will be able to work well as part of a team and perform tasks given to a high standard.
Your friendly approachable manner will be clear for all to see. You will strive to meet, and ideally surpass service levels and you will genuinely wish to succeed in your role with Leisure Resorts.
Role Specifics
Working om Angrove Country Park, you will be responsible for ensuring our guests receive 5-star service and standards throughout their stay.
Role specifics Include:
- Working in a front facing customer role assisting with any enquiries our holiday makers may have
- Dealing with any customer issues or complaints in a professional, caring and understanding manner
- General office duties including answering calls, taking payments, checking-in people for their stays, booking holidays, filing etc.
- Maintaining the Reception area, ensuring it is presented to a 5-star standard at all times
- Ensuring all paperwork is managed and organised well
Essential Requirements
- A friendly and approachable personality
- Self-motivated and commitment to delivering excellent service
- The ability to multi-task and prioritise work-load
- Excellent customer service and organisational skills
- Excellent observation skills and attention to detail
- Excellent communication skills
- An eagerness to learn and develop
- 5-star personal presentation
Job Types: Part-time, Permanent
Contract length: 11 months
Part-time hours: 16-24 per week
Salary: £11.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability
Work Location: In person
Reference ID: Customer Care Team Member
