Holiday Home Ownership Support United Kingdom
Job description
Location: Mill Rythe Coastal Village, Hayling Island
Job Type: Full Time – Permanent
Salary: Circa £24,000 DOE
Who are we?
At Away Resorts we’re a growing company, shaking up the Great British holiday. Our Mill Rythe resort, set on a peaceful estuary, has undergone a stunning £10+m refurbishment with our stunning cocktail bar, The Missing Squirrel, aswell as our incredible new restaurant and entertainment venue, The Green Room
What we need, in a nutshell
An experienced administrator with great people skills and a drive to make people feel special is what we need in this role. You will be supporting our Holiday Home Sales Manager with new business while actively taking the lead looking after all current Owners.
What you’ll be doing
You’ll be making sure the sales team have everything they need to deliver against targets. Your responsibilities will include:
Behind the Scenes
- Taking care of all administration tasks, including all the paperwork for every sale, to ensure smooth sales and happy Holiday Homeowners
- Liaising with operations teams to keep Holiday Homes in tip top condition before and after sales and preparing welcome meetings for the new Holiday Homeowners
- Ensuring all POS and Marketing is up to date and in line with current offers
- Seeing to completion paperwork in a timely manner
- Liaising with contractors to ensure our new holiday homes are sited and connected as required
Taking the Lead
- Hosting the office on busy days and looking after our customers’ needs
- Ensuring our office and showground is kept to the highest of standards
- Be the go-to person for our Owner’s and take responsibility for ensuring they are having the best possible ownership experience
- Responsible for delivering our Owners Events throughout the year, working with other Departmental Managers and our Commercial Teams
Warranty & Aftersales
- Carry out pre-delivery inspections on all holiday homes
- Provide an efficient after service to our new holiday home owners
- Reporting, processing and checking all jobs are completed within a timescale
- Liaising with manufactures, contractors and internal teams to ensure jobs identified are resolved to meet customers’ expectations.
Skills, experience and qualities you’ll need
If you can match the skills, experience and qualities listed below, we’d love to hear from you:
- Experience in administration and customer service
- Ability to organise your own time and workload
- Excellent communication skills, particularly on the telephone
- Evidence of hitting targets in a demanding environment
- Comfortable using IT systems
- Excellent problem-solving skills and a friendly and helpful attitude
It would be the icing on the cake if you have experience working in a similar role on a holiday park but don’t worry if you haven’t, we can offer training as long as you have the right skills and attitude.
What we can offer you
- Competitive Pension
- Bonus Scheme
- Health Cash Plan
- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition
Want to join our team? Here’s how to apply
Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at www.awayresorts.co.uk/careers.
Our Promise to You
Holiday Heroes come with all sorts of different super-powers, and we welcome them all!
We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!
Good Luck!
#INDHP
