Helpline Advisers - Triage Assessors Remote
Job description
Position: Helpline Advisers - Triage Assessors
Location: Remote / Flexible Working
Closing date: 05 May 2023
Role details
Job title: Helpline Advisers - Triage Assessors
Location: Remote / Flexible Working
Salary: £18,806 pro rata (subject to pay award) Status
Salary pro rata: Yes
Hours per week: Various
Type of contract: Permanent
Closing date for applications: REPLACEMENT_STRING05-05
Closing time: 23:59
Link to job pack for application for more information:
https://opportunities.casort.org/Casort/JobDescription/St8CMAwtQd0
We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.
Working on our telephone AdviceLine service and/or our digital video, webchat and social media channels, you will provide a triage service to clients from across Stockport, Oldham, Rochdale and Trafford supporting them to get the advice they need for the problems they face.
The ideal candidate will have experience of working within a target driven environment where excellent customer service is provided and the client is at the heart of everything you do.
You will have the ability to control a telephone interview and/or digital communications whilst gaining the right level of information from the client allowing you to support the clients next steps in solving their issue.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
