Role details

Job title: Helpline Advisers - Triage Assessors

Location: Remote / Flexible Working

Salary: £18,806 pro rata (subject to pay award) Status

Salary pro rata: Yes

Hours per week: Various

Type of contract: Permanent

Closing date for applications: REPLACEMENT_STRING05-05

Closing time: 23:59

Link to job pack for application for more information:

https://opportunities.casort.org/Casort/JobDescription/St8CMAwtQd0

We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.

Working on our telephone AdviceLine service and/or our digital video, webchat and social media channels, you will provide a triage service to clients from across Stockport, Oldham, Rochdale and Trafford supporting them to get the advice they need for the problems they face.

The ideal candidate will have experience of working within a target driven environment where excellent customer service is provided and the client is at the heart of everything you do.

You will have the ability to control a telephone interview and/or digital communications whilst gaining the right level of information from the client allowing you to support the clients next steps in solving their issue.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.

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