Helpdesk Support Technician 100% London, England
Boostbar
Full Time
London, England
25000 - 35000 GBP ANNUAL Today
Job description
Main responsibilities
- Responding to client support queries of all types
- Providing support by mail, over the phone, or via remote access
- Diagnosing issues by remote accessing devices, finding the root cause of the issue or request
- Talking clients through basic problem-solving processes
- Providing basic user training to avoid recurring issues
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Supporting clients in managing their machines/ vending systems.
- Document technical knowledge in the form of notes and manuals
- Following up with clients on unresolved issues
- Completing support tickets
- Taking responsibility for your own continuous professional development
- Supporting of the operational duties in the wider business
Essential experience / qualities:
- Enjoys helping clients and likes troubleshooting in a technical and agile environment
- Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Familiarity with remote desktop applications and help desk software (e.g., Freshdesk)
- Excellent analytical and diagnostic skills.
- High-level communication skills.
- Ability to troubleshoot complex hardware and software issues
- Patience and understanding
- Ability to provide step-by-step technical help, both written and verbal
- Good spoken English, further languages are beneficial
Location: Aeguana Offices, London UK, Woolwich
Salary range: Competitive Salary
Boostbar
www.boostbar.ch
Zürich, Switzerland
Unknown / Non-Applicable
Unknown
Company - Public
