Helpdesk Analyst Stockton, CA
Job description
Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood family!
For more than 50+ years Crestwood has been committed to creating innovative recovery programs and developing compassionate communities that support each client in their journey. Our model of care focuses on a personal and self-directed process that empowers the people we serve and helps them to develop the skills to thrive!
Title: Helpdesk Analyst
Overall Purpose of Position:
Assist the Help Desk supervisor with overall Help Desk customer satisfaction by providing technical assistance with computer systems, hardware, mobile devices, and software. Provide technical support as the first point of contact to email, phone, or chat requests and offer technical support to customers on all automated systems within the Crestwood Group.
POSITION QUALIFICATIONS:
- Minimum of 3 years experience in IT Help Desk operations
- Must possess a high school diploma or GED
- Experience with ManageEngine Service Desk tools or other similar help desk software
- Valid California Driver's License/ID
Skills:
- Must have excellent troubleshooting skills, be able to provide quality customer service, and work well with staff
- Demonstrated ability to thrive in an ambiguous and fast-paced IT environment
- Demonstrated ability to prioritize time and tasks to complete work on schedule
- Must possess excellent knowledge of operating systems, mobile OS and have familiarity with Microsoft Office suite
- Strong communication skills and the ability to interact with a diverse community of colleagues and stakeholders
- Ability to develop positive working relationships and a strong rapport with team members.
Essential Duties & Responsibilities:
- Contribute positively to a work environment that is flexible, adaptable, and team-based
- Demonstrate and support Crestwood Values and Behaviors
- Complete daily expectations of specified work
- Maintain quality expectations as outlined by management
- Respond to incoming inquiries, telephone and/or written, from customers
- Document all inquiry activities in the appropriate reporting system
- Be prompt, present, and actively participate in required meetings and training
- Complete assessments in a timely manner and meet/exceed standards as outlined by management
- Perform advanced troubleshooting on complex issues
- Build new/ repair Desktop and laptop computers
- Provide needed assistance and set up for meetings and conferences within the company
- Process all IT Requests, such as
- New Hire
- Terminations
- Equipment requests
- Email creation
- Evaluate used equipment for e-waste or reuse
- Provide assistance to fellow team members
- Escalate trouble tickets to correct areas as needed
- May require travel with little advanced notice
- Complete other duties as needed
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Pay Range:
It's About Growth! Our employees are our most valuable assets.
Did you know that at Crestwood you can gain experience at one of California's leading behavioral health service providers? We deliver industry leading education and training that allows our team members to succeed and continue to grow their careers with Crestwood.
Check out our Career Page to learn more about being a part the Crestwood Family and the benefits available. https://workatcrestwood.com/
Crestwood is proud to be an Equal Opportunity Employer that is committed to inclusion, equity and diversity. We embrace all differences and are fully committed to fostering a sense of belonging for everyone. We also take affirmative action to offer employment and advancement opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you need assistance and/or a reasonable accommodation due to ability during the application or recruiting process, please talk with your hiring contact/recruiter or send a request to [email protected].
Employment is contingent upon successful completion of a background investigation including criminal history and identity check.
