Helpdesk Administrator - Speke Liverpool, England
EMCOR UK
Full Time
Liverpool, England
24450 GBP ANNUAL Today
Job description
Duties/Responsibilities
We are currently recruiting for a Helpdesk Administrator to join our team in Speke, Liverpool
Site Address
Seqirus Vaccines, Renaissance Way, Speke, Liverpool, L24 9JW
Hours:
08:00 - 17:00 Monday to Friday 40 Hours per week
Job Purpose:
Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.
Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.
Principal Accountabilities:
- Receive all visitors to the CEPR main reception in a professional manner
- Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
- Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
- Receive recorded and special deliveries and log and contact client before 10.00 am
- Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
- Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
- Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
- Set up of the conference rooms including all AV equipment
- Book meeting rooms, taxis, car hire and hospitality as directed.
- Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
- Assist management team as and when required with admin matters
- Provide all monthly billing reports to the Business Support Team
- Manage client exhibitions, mobile phones contract, copiers and internal accounts
- Manage emergency phone and tannoy system
- To be dressed in correct uniform at all times
Person Specification
- Customer focused
- Ability to communicate effectively
- Flexibility
- Team orientated
- Previous healthcare experience preferred
EMCOR UK
www.emcorgroup.com
Norwalk, United States
Anthony J. Guzzi
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Construction
