Helpdesk Administrator - Remote

Helpdesk Administrator - Remote London, England

paretofm
Full Time London, England 24000 GBP ANNUAL Today
Job description

Helpdesk Administrator

Salary: £24,000

Location: Remote

Hours: 40 hours a week (Flexible)

Role Type: Permanent

Pareto are currently looking for a Helpdesk Administrator to join us on a full-time basis to be based in London.

Responsibilities to include but not limited to:

  • Monitoring the Facilities Helpdesk email and logging jobs;
  • Actively monitoring open jobs including chasing trades people for updates and allocating jobs to trades people;
  • Raising purchasing orders for tradespeople and other team members as required;
  • Allocating PPM tasks to tradespeople;
  • Scanning key documentation (in-house and sub-contractor);
  • Reviewing documentation and raising any issues to either the Clerk of Works or Contract Manager;
  • Monitoring up and coming inspections and co-ordinating dates with sub-contractors and Clerk of Works;
  • Following up with sub-contractors paperwork/certificates in relation to completed inspections;
  • Raising remedial actions following inspections;
  • Assisting the Clerk of Works with the raising of quotes as required;
  • Logging monthly overtime for approval by the Account Director;
  • Assessing completeness and appropriateness of sub-contractor RAMS
  • Supervising sub-contractors ensuring all H&S rules are adhered to
  • Completing spot audits on sub-contractors to ensure they are working with site rules
  • Completing spot audits on the Pareto trades people to ensure they are working to site rules
  • Completing regular audits on Pareto trades people risk assessments for completeness
  • Monitoring and ensuring trades people training records are up to date

Key Requirements:

  • Previous administrative experience essential
  • Previous helpdesk experience is desirable
  • Previous experience overseeing contractors required
  • Demonstrate strong administration skills
  • Strong IT skills including Microsoft Office
  • Previous experience of CAFM system/s is desirable
  • Excellent telephone and email manner, with exceptional communication and interpersonal skills
  • Experience working with multiple stakeholders
  • Attention to detail
  • Needs to be able to work in a very dynamic environment with changing priorities
  • A high profile role requiring exceptional customer facing skills

Helpdesk Administrator - Remote
paretofm

www.paretofm.com
Charlbury, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Public
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