Helpdesk Administrator Wakefield, England
Job description
About The Role
TC Specialist Services are looking for a Temporary (3 months with possibility of extension) Helpdesk Administrator to join our team Wakefield, required to state asap. The role is hybrid working, both in the office and from home. The Successful candidate will provide excellent customer service at all times, resolving issues in a prompt & professional manner through liaising with our internal departments, operatives and clients.
Job Purpose
To handle administrative and support activities. They will be responsible for providing excellent customer service at all times and resolving issues in a prompt and professional manner.
- Answering client/employee queries via email and over the phone
- Updating and maintaining our time and attendance software
- Liaising with staff, sites and customers
- Ordering uniform and other stock as required
- General administration duties
- Customer Service experience would be an advantage
- Daily monitoring & data input on our CRM systems
- Basic reports/pulling reports.
About You
Key Skills
- Excellent Written and Verbal communication skills
- Organisation skills
- Attention to detail
- Time Management skills
- Good IT Skills
About Us
TCFM is one of the largest privately-owned cleaning and facilities management Solutions in the UK.
When Trevor Cripps started TC Facilities Management in 1962 he didn't want to be the biggest but he did want to be brilliant at what he did. Now over 55 years on, we have never lost our passion to be brilliant at everything that we do.
Today we are still family-owned and have become one of the UK’s top 2% cleaning and security services providers in the UK. We offer bespoke service solutions, from cleaning services of single locations to full facilities management solutions across the UK.
Each day our 5,000 staff deliver an extensive range of facilities management solutions to almost 4,500 sites across the country.
We take pride in our reputation for consistently delivering the highest of standards to our customers, using our pioneering and customer-centric approach. And we recognise that our people are critical to the delivery of these standards. This is why we offer our people more than just a salary at TCFM
As we continue to grow and develop our business across the UK, we are constantly looking for great people who want to join us on that journey. If you would like to become part of a great team with opportunities to grow your career why not join us?
Start Time & End Time
12:00 - 17:00
