Helpdesk Administrator Glasgow, Scotland
Job description
An exciting opportunity has become available for a motivated individual to join our well-established facilities management and building services client as a Helpdesk Customer Service Representative.
The role:
To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer-related faults and enquiries. Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines. Ensure that all relevant administration related to the completion of your role is completed in full and in a timely manner whilst ensuring a swift and efficient service is delivered in line with agreed service levels.
Responsibilities:
Handling inbound and outbound calls, and logging jobs in a fast-paced environment
Co-ordinating contractors and City Technicians to ensure they attend to our City standards
Working in partnership with customers to achieve results
Completing a variety of administrative tasks such as quotes, uplifts, emails
End-to-end job management
Working as part of a team to drive customer excellence
About you:
Driven and passionate with a great attitude to deliver customer excellence
Helpdesk experience in facilities management
Excellent verbal and written communication skills
Accuracy and attention to detail
Ability to work as part of a team and effectively manage own workload
Administrative experience, including knowledge of Microsoft office packages
Previous contact centre/call centre/helpdesk experience
On offer:
Salary: £20,500
33 days (6.6weeks) paid holiday for a full-time contract
37.5 hours per week contract
Informal hybrid working
Free on-site parking
Subsidised canteen facilities & vending machines
Access to Mental Health First Aiders
Recommend a Friend incentive
Legal Shield is a free service for City colleagues and their families. Legal Shield gives you access to independent, expert legal views on topics like employment advice, personal injury, legal advice and wills
Pension scheme – up to 5% matched contribution
Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
Salary sacrifice schemes, including Smart Tech and Cycle to Work
Great development and career opportunities
Access to One City, our reward and recognition hub. One City provides access to a host of benefits:
Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!
If the role is of interest, feel free to get in touch with Martin on 07951950291.
Job Types: Full-time, Permanent
Salary: From £20,500.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Experience:
- Admin: 1 year (preferred)
Work Location: In person
Reference ID: MP1
