Helpdesk Administrator

Helpdesk Administrator Glasgow, Scotland

Project Start Recruitment Solutions Ltd
Full Time Glasgow, Scotland 20500 GBP ANNUAL Today
Job description

An exciting opportunity has become available for a motivated individual to join our well-established facilities management and building services client as a Helpdesk Customer Service Representative.

The role:

To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer-related faults and enquiries. Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines. Ensure that all relevant administration related to the completion of your role is completed in full and in a timely manner whilst ensuring a swift and efficient service is delivered in line with agreed service levels.

Responsibilities:

Handling inbound and outbound calls, and logging jobs in a fast-paced environment

Co-ordinating contractors and City Technicians to ensure they attend to our City standards

Working in partnership with customers to achieve results

Completing a variety of administrative tasks such as quotes, uplifts, emails

End-to-end job management

Working as part of a team to drive customer excellence

About you:

Driven and passionate with a great attitude to deliver customer excellence

Helpdesk experience in facilities management

Excellent verbal and written communication skills

Accuracy and attention to detail

Ability to work as part of a team and effectively manage own workload

Administrative experience, including knowledge of Microsoft office packages

Previous contact centre/call centre/helpdesk experience

On offer:

Salary: £20,500

33 days (6.6weeks) paid holiday for a full-time contract

37.5 hours per week contract

Informal hybrid working

Free on-site parking

Subsidised canteen facilities & vending machines

Access to Mental Health First Aiders

Recommend a Friend incentive

Legal Shield is a free service for City colleagues and their families. Legal Shield gives you access to independent, expert legal views on topics like employment advice, personal injury, legal advice and wills

Pension scheme – up to 5% matched contribution

Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more

Salary sacrifice schemes, including Smart Tech and Cycle to Work

Great development and career opportunities

Access to One City, our reward and recognition hub. One City provides access to a host of benefits:

Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more

Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips

Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!

If the role is of interest, feel free to get in touch with Martin on 07951950291.

Job Types: Full-time, Permanent

Salary: From £20,500.00 per year

Benefits:

  • Company events
  • Free parking
  • On-site parking

Schedule:

  • 8 hour shift
  • Day shift

Ability to commute/relocate:

  • Glasgow: reliably commute or plan to relocate before starting work (required)

Experience:

  • Admin: 1 year (preferred)

Work Location: In person

Reference ID: MP1

Helpdesk Administrator
Project Start Recruitment Solutions Ltd

www.projectstart.co.uk
Bristol, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
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