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Position: Help to Claim Future Support Worker (Telephone & Webchat)

Location: Bradford, West Yorkshire

Closing date: 22 December 2023

Job title:
Help to Claim Future Support Worker (Telephone & Webchat)

Location:
Bradford, West Yorkshire

Salary:
£24,496

Salary pro rata:
No

London allowance:
No

Hours per week:
37

Type of contract:
Permanent

Closing date for applications:
22.12.2023

Closing time:
09:00

Email address that candidates can contact for more information:
[email protected]

Citizens Advice Bradford and Airedale and Bradford Law Centre Job Opportunity Help to Claim Future Support Worker (Telephone & Webchat) Hybrid working - office based during training and induction Citizens Advice delivers an extension of the Universal Support: Help to Claim service, ‘HTC Future Support’, which offers end-to-end support to help people make where appropriate, a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for a fully trained advice worker with good IT skills to support clients to make and advise on completing their new Universal Credit claim, as well as assisting clients with problems once they have been awarded benefit. Additionally, the post holder will support the Community Partnership work within the wider Yorkshire District.

Salary: £24,496

Hours: 37 hours per week

Location – Home working / Hybrid during induction/training

• We are committed to working towards equal opportunities for all who are subject to discrimination.

• Email: [email protected] for an Application pack or send a CV with covering letter stating how you meet the requirement of FULLY TRAINED ADVICE WORKER.

• Successful candidates will be invited to Stage 2 of the application process.

• Closing date: Friday 22 December 2023 – this is an open recruitment round.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.