Help-to-Claim Adviser Remote
Job description
Position: Help-to-Claim Adviser
Location: UK home based (some travel will be required within Leicestershire and Northamptonshire)
Closing date: 30 December 2023
Role details
Job title:
Help-to-Claim Adviser
Location:
UK home based (some travel will be required within Leicestershire and Northamptonshire)
Salary:
Salary scale for post starting at £24,496 with annual increments up to £26,845 pro-rata for part-time
Salary pro rata:
No
London allowance:
No
Hours per week:
37 hours per week. Part-time hours of 24 hrs per week or above will also be considered
Type of contract:
Fixed term
Closing date for applications:
2023-12-30
Link to job pack for application : www.citizensadviceleicestershire.org/jobs
Help to Claim Adviser Salary: Salary scale for post starting at £24,496 with annual increments up to £26,845 pro-rata for part-time
Hours: 37 hours per week.
Part-time hours of 24 hrs per week or above will also be considered
Base location: UK home based (some travel will be required within Leicestershire and Northamptonshire)
Employment type: Fixed term up to 31st March 2024 (possibility of continuation subject to funding)
We are seeking to recruit advisers with good IT skills to support clients to make and complete Universal Credit applications via multiple channels. You will need to be enthusiastic and have good communication skills to enable you to interview clients using sensitive listening and questioning to provide help and support from making a claim up to their first payment.
Full training for the role will be provided to support you to develop the skills to deliver advice over the phone and online For full details please refer to the person specification.
Closing date for applications: Recruitment will close once we have sufficient applicants for the roles. Therefore if interested please submit your application as early as possible.
Planned date(s) for interviews: Date to be notified at least one week notice will be provided
To apply please read the full job description and application guidance notices.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
