help desk technician Charlotte, NC
Job description
Skills Required:
Basic experience with Windows Hands-on experience with MS Office Applications, Edge and Outlook Basic experience with Dell & Client laptops and desktop computers, Ability to learn and work within Active Directory user, group and computer accounts Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers Knowledge of security applications including antivirus software a plus Knowledge of Blackberry, Android and iPhone a plus ServiceNow -M365
Experience Required:
Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration -Basic knowledge of the Windows 7 and 10 operating system and ticketing systems.
Education Required:
High School Diploma, associate degree, bachelor's degree Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus Requirement - Soft Skills, Able to read quickly, comprehend, take action and be able to be agile.
Job Types: Full-time, Contract
Salary: $20.00 - $21.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Charlotte, NC 28277: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Technical support: 2 years (Required)
- Windows: 2 years (Required)
Work Location: In person
Speak with the employer
+91 9555749990
