help desk technician San Jose, CA
Job description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
This position is responsible for technical support for Communication Practice-related business products and services supported by Business Operations.
This operational position requires the Engineer to speak directly to internal and external customers about a wide variety of technical issues/requests.
Responsibilities will include providing the necessary support in order to resolve the customer's issues and/or fulfill requests in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs/SLAs) with internal/external customers.
- Provide technical support to internal/external customers for VoIP-related incidents, requests, and inquiries relating to a variety of business products and services
- Document work updates in a company-provided ticketing system until a resolution is complete and the ticket is closed with the customer
- Collaborate with other analysts to determine resolutions for customer incidents and requests
- Western IPT Network & System management (hardware/software)
- Other duties as assigned
Salary: $25 to $30 /hr
Excellent written and oral communication skills- Excellent customer service and conflict resolution skills
- Working understanding of Information Technology and computing systems
- Working understanding of IP networking fundamentals
- Familiar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint
- Familiar with common ticketing systems
- Demonstrated desire for self-directed education regarding IP networking and VoIP technologies
Additional Information
*** All your information will be kept confidential according to EEO guidelines. ***
***NO C2C***
