Job description
What we're looking for:
Basic Function/Responsibilities:
- Work tickets
- Phone calls
- In-person contact
Follow up on outstanding requests, record actions taken and ensure timely resolution of work tickets. - Installation, removal, and repair of approved Software, Printer Drivers and Utilities in our environment, and design of forward-looking solutions.
- Lead configuration and troubleshooting of Outlook 365 Email Clients & other essential office applications.
- Sync cloud-based data to local devices from cloud-based software solutions.
- Work well within a team, demonstrate attention to detail and display a sense of urgency and responsibility to the clients and users we serve on a day-to-day basis.
- Ability to work under minimal supervision, independently and take direction from or consult with IT management when needed.
- Ability to execute small and medium projects independently and report results.
Required Experience:
- Windows 10 Enterprise
- Office 365 suite
- SoftPhone Applications (Ring Central)
- CRM Exposure
- Scripting or basic Software Development
- Windows PC hardware & peripheral accessories, Printers & select Mobile devices (iOS, Android)
- Experience producing technical and IT operations documentation
- Hardware & Software Troubleshooting
- Basic Network connectivity and remediation during error-states
- Ability to communicate technical information, both verbal and written, to a wide range of end-users. ELI5 – proof of understanding through the simplicity of explanation
- Understanding HIPAA compliance & US data protection standards
- Excellent written/oral communication skills, customer service skills, computer software skills and online information research
Education:
- Technical or college degree (Preferred)
- Technical support: 2 years (Preferred)
- Great competitive wages with annual increases
- Work/life balance – we work hard but VBG is also respectful of time off for our employees and their family. We offer a Monday – Friday, 8 to 5 schedule and overtime is available but entirely voluntary
- Benefits - bonus and incentive programs, start with 2 weeks’ vacation, paid sick time, 401k with company match, a choice of health/dental/vision plans with company premium contributions and many other benefits
- Investing in your growth and development – in-house training and on-the-job development prepares our employees for promotional advancement, leadership opportunities and lateral transfer skill development
- Casual but professional work environment
Where we’re located:
How to apply:
EEOC:
About Veteran Benefits Guide:
Veteran Benefits Guide was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative (Rater). While working in this capacity Josh was thoroughly trained on the VA’s Disability Compensation System. During his tenure at the VA, he discovered many inefficiencies in the way Veterans' disability ratings were evaluated. He witnessed firsthand how the VA’s method of deciding Veterans’ disability ratings was heavily flawed and designed a system to address those deficiencies. Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve. Years later, VBG has successfully guided over 10,000 Veterans with submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities which are related to active duty service.