Back

help desk technician Las Vegas, NV

Veteran Benefits Guide

Full Time Las Vegas, NV 23 - 18 USD HOURLY Today

Job description

Who we are:

Veteran Benefits Guide (VBG) was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative. While working in this capacity, Josh was thoroughly trained in the VA’s Disability Compensation System. Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve. Years later, VBG has successfully guided over 35,000 Veterans in submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities that are related to active-duty service.

What we're looking for:

Veteran Benefits Guide IT Help Desk specialist will provide technical support to members of our organization and to our clients. The successful candidate must have a detailed understanding of how to facilitate technical inquiries, provide an exceptional customer service experience, and be passionate about technology.

Basic Function/Responsibilities:

Resolve equipment / technical issues through Employee-initiated through:

Work tickets
Phone calls
In-person contact
Follow up on outstanding requests, record actions taken and ensure timely resolution of work tickets.
Installation, removal, and repair of approved Software, Printer Drivers and Utilities in our environment, and design of forward-looking solutions.
Lead configuration and troubleshooting of Outlook 365 Email Clients & other essential office applications.
Sync cloud-based data to local devices from cloud-based software solutions.
Work well within a team, demonstrate attention to detail and display a sense of urgency and responsibility to the clients and users we serve on a day-to-day basis.
Ability to work under minimal supervision, independently and take direction from or consult with IT management when needed.
Ability to execute small and medium projects independently and report results.

Required Experience:

Windows 10 Enterprise
Office 365 suite
SoftPhone Applications (Ring Central)
CRM Exposure
Scripting or basic Software Development
Windows PC hardware & peripheral accessories, Printers & select Mobile devices (iOS, Android)
Experience producing technical and IT operations documentation
Hardware & Software Troubleshooting
Basic Network connectivity and remediation during error-states
Ability to communicate technical information, both verbal and written, to a wide range of end-users. ELI5 – proof of understanding through the simplicity of explanation
Understanding HIPAA compliance & US data protection standards
Excellent written/oral communication skills, customer service skills, computer software skills and online information research

Education:

Technical or college degree (Preferred)
Technical support: 2 years (Preferred)

What we offer:

We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:

Great competitive wages with annual increases
Work/life balance – we work hard but VBG is also respectful of time off for our employees and their family. We offer a Monday – Friday, 8 to 5 schedule and overtime is available but entirely voluntary
Benefits - bonus and incentive programs, start with 2 weeks’ vacation, paid sick time, 401k with company match, a choice of health/dental/vision plans with company premium contributions and many other benefits
Investing in your growth and development – in-house training and on-the-job development prepares our employees for promotional advancement, leadership opportunities and lateral transfer skill development
Casual but professional work environment

Where we’re located:

This position is based in our Las Vegas, Nevada office on East Warm Springs Road. This is an in-office position.

How to apply:

Visit our website at http://www.vetbenefitsguide.com where you can read more about us and view all our latest career opportunities to see if this or another role fits you best.

EEOC:

Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.

About Veteran Benefits Guide:

Veteran Benefits Guide was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative (Rater). While working in this capacity Josh was thoroughly trained on the VA’s Disability Compensation System. During his tenure at the VA, he discovered many inefficiencies in the way Veterans' disability ratings were evaluated. He witnessed firsthand how the VA’s method of deciding Veterans’ disability ratings was heavily flawed and designed a system to address those deficiencies. Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve. Years later, VBG has successfully guided over 10,000 Veterans with submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities which are related to active duty service.

Post Jobs Online Apply Job