Help Desk Technician Wallingford, England
Job description
About Us
Valeo Foods UK is the trading name of Rowse Honey Ltd. Many of the Valeo Foods brands are category leaders and include household names such as Rowse, Buckwud, Kelkin, and Matthew Walker. Wallingford is the headquarters for the UK business; here we pack our entire Rowse brand products, and also sell and distribute Balconi, Bolands and other Irish brands. Our successful portfolios of products are always expanding as we continue to grow throughout the UK and across Europe.
About the Role
An exciting opportunity has arisen for a Helpdesk Technician to join the IT team!
The successful candidate will be responsible for providing first line support to Valeo Foods UK staff across two sites, ensuring that service requests are dealt with in a timely fashion whilst providing a high level of customer service.
Working hours are 40 hours per week, Monday-Friday.
Key Responsibilities
Key Skills
· Using our service desk management software to actively manage requests and keep them updated
· Troubleshooting issues and determining the appropriate resource to handle the request
· Supporting factory equipment including industrial printers
· Logging service requests with suppliers
· Liaising between suppliers and internal users
· Ensuring that issues are resolved in a timely fashion
· Escalating issues when required
· Setting up new users, e.g. creation of accounts, set up desktop / laptop / smartphone
· Managing user accounts in various systems
· Patching devices to remove vulnerabilities
· Assisting with project work, when required
· Installing applications and carrying out other maintenance tasks
· Administration of IP telephone system
· Maintain technical documentation on installation of software, configuration of hardware and troubleshooting
Must have:
- Excellent organisational, interpersonal and communications skills
- Self-motivated and very keen to learn new technical skills quickly
- Strong attention to detail and a pragmatic approach to problem-solving
- Passion and drive to deliver exceptional customer service
- Ability to juggle workload and prioritise important tasks
Enthusiastic individual, motivated to provide an excellent service to business users. The individual must have a passion and interest for technology and be eager to develop his/her technical skillset.
Valeo Foods UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Permanent
Salary: £23,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Flexible Language Requirement:
- English not required
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Wallingford, OX10 9DE: reliably commute or plan to relocate before starting work (required)
Experience:
- IT: 1 year (preferred)
Work Location: In person
Application deadline: 18/06/2023
