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WHO WE ARE?

The future is bright for tennis in Canada, and you will be right in the middle of it all at Tennis Canada! A national sport organization with a mission to lead the growth of tennis in Canada and a vision to be a world-leading tennis nation, Tennis Canada seeks to grow participation across the country and develop champions on the international stage. Tennis Canada also owns and operates the world-class National Bank Open presented by Rogers tournaments in Toronto and Montreal, two of the best-run sporting events on the planet which annually bring the globe’s best tennis players to Canada and continue to break attendance records year on year. In recent times, Canadian tennis has enjoyed many historic achievements, including a first Grand Slam singles title at the 2019 US Open as well as a first title in over 109 years at the 2022 Davis Cup Finals, the world's largest team sports competition. Join us as we look to build on this exciting momentum and continue to produce incredible results. We are a team of innovators, who are passionate about our work and pursue excellence together everyday.

WHAT WE ARE LOOKING FOR?

As part of the IT team and reporting to the System Administrator, the IT Technical Support installs and configures workstations, computer software, IP phones and must also resolve any problems that may arise with them. The position also ensures the integrity of various types of servers and equipment by monitoring their proper functioning.

• Providing end-user support, resolving technical issues and providing technical assistance for all operating systems and applications
• Providing in-person and remote support through use of the telephone or remote access
• Providing new employees with required hardware and appropriate access to the company’s computer systems
• Ensuring the integrity and reliability of computer systems in a Windows environment.
• Installing and configuring hardware and software.
• Resolving network issues.
• Deploy and maintain the video surveillance system and other IoT devices.
• Monitor and maintain inventory level for all IT assets.
• Providing support in the form of procedural documentation.
• Testing and evaluating new technologies.
  

WHO YOU ARE?

• DEC in computer science with an option in network management.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Knowledge of networking protocols and network configuration.
• Good ability to solve various problems.
• Ability to work under pressure.
• Resourcefulness and initiative.
• Demonstrate discretion and professionalism.
• Excellent interpersonal skills.
• Good written and verbal communication.
  

WHAT’S IN IT FOR YOU?

• Join the team that’s making Canadian tennis history.
• Be behind the scenes of the National Bank Open.
• Work in a dog friendly office.
• Benefit from a generous organisation that truly cares about its employees.