help desk technician Peterborough, England
Job description
Taylor Rose MW is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career.
Job Summary:
The Technical/Helpdesk Support Specialist will be responsible for providing technical support to our internal customers via phone, email, and chat. This position will also be responsible for resolving technical issues with the help of our customer service representatives. The Helpdesk Support Specialist will also be responsible for assisting with the installation and configuration of new software, as well as troubleshooting and resolution of customer issues.
Duties and Responsibilities:
- Responding to and prioritising support tickets logged through the helpdesk
- Act as first line of service with employees and consultants
- Installing, configuring and maintaining computers, printers, photocopiers and telephones
- Trouble shooting system and networking problems and diagnosing hardware or software faults.
- Maintaining the IT infrastructure and supporting its administration
- Reviewing the Helpdesk system to monitor tickets
- Provide support and maintenance on all IT equipment
- User setup and administration
- Providing user support and training
Education and Experience:
- Bachelor’s degree in Computer Science or related field preferred
- Helpdesk/IT knowledge
- Ability to trouble shoot common hardware and software issues and find solutions
- Ability to meet deadlines and adjust to changing priorities
- Ability to quickly gain new skills and knowledge when faced with new challenges
- Maintain composure in the face of heavy workload and constant interruptions
- Ability to work independently as well as part of the Helpdesk
- Ability to work well under pressure
- Excellent verbal and written communication
Taylor Rose MW will contact you by telephone or email regarding your application. We do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.
Company Core Values:
Aspirations: To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business
Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas
Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development
Commitment: Relationships for the long-term
Job Types: Full-time, Permanent
Salary: £18,500.00-£25,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site gym
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Peterborough, PE1 5DD: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you happy working shifts Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: JTDGAPET
