help desk technician Loughborough, England
Job description
It helpdesk technician – Permanent
Salary: £35000 PA
Shift - 40 hours per week 8am to 5pm
Introduction of the company:
Stirland Associates are recruiting on behalf of a one of the UK's largest independent, family-owned livestock and specialty feed manufacturers in the UK.
Key Responsibilities
Main duties and responsibilities:
- User account setup and maintenance (AD+AAD+O365)
· IT Induction and face to face support and training where needed
· Installation, configuration, and maintenance of end user devices (Windows clients, Android & iPhone mobiles, printers, projectors etc)
· Use of Freshdesk helpdesk
· Diagnose and resolve hardware and software issues, escalate more complex problems (1st and 2nd Level support with some 3rd Level)
· Contribute to documentation and knowledge base
· Provide advice to end users when required
· Work within defined Standard Operating Procedures
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Company Benefits:
- Pension Scheme
- Opportunity to grow and develop within a team (On the job training)
- Overtime Available
Relevant experience:
- 6+ years’ experience of providing a professional IT helpdesk 1st and 2nd level support
- CCNA R/S, MCSE/MCSA/AZ-800, AZ-900 certified
- NVQ, C&G or BTEC level 3 a s a minimum in mechanical or electrical
Skills and Attributes:
- Team working skills to work cooperatively and liaise with people at all levels
- Good diagnostic and problem-solving skills
- The confidence to respond positively when under pressure
- Excellent attention to detail
- Proactive approach to resolving issues efficiently and effectively.
For more information click apply and a member of the team will be in touch
Job Types: Full-time, Permanent
Salary: £35,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Loughborough: reliably commute or plan to relocate before starting work (required)
Experience:
- Help desk technician: 4 years (preferred)
Work Location: In person
