help desk technician West Bromwich, England
Job description
Reports To
Head of Customer Delivery via the Customer Delivery Manager (CDM)
Business Overview
Staircraft Group is Europe’s largest supplier of staircase for new build developments and over the last 6 years has also established itself as one of the largest manufacturers and suppliers of I-joists and door sets to the same market. After rapid growth and twice being listed in the Virgin fastest-growing business’ (2017 & 1018), 1 of only 25 companies ever to achieve that feat. Staircraft sit at the forefront of innovation through design and have successfully launched several innovations to housebuilders across multiple products in recent years
Job Overview
The Customer Delivery Team (CDT) sits right at the heart of Staircraft as it looks after the customer journey right through from the Enquiry stage to post-occupancy covering everything from Estimation, Design & Customer Service. The Sales Order Administrator position within that team plays a key role and is responsible for the logging and checking of bulk orders and setting up new customers on accounts on all internal systems
For the right candidate, there is a real opportunity for career progression in a rapidly growing business
Responsibilities and Duties
- Ensuring all new bulk orders are processed promptly and that any inaccuracies are
picked up and amended to prevent invoice queries at the back end of the process
- Establish and maintain strong relationships with Customers through a pro-active
approach to Customer Service
- Responsibility for setting up new customers/accounts on internal systems
(Management System & Kerridge)
- Answering inbound calls in a timely and professional manner and knowing how to
use in house systems to relay information back to the Customer
- Support other departments in managing the flow of information throughout the
business by keeping in house CRM up to date
- Achieving and working to set KPIs for the role
Qualifications & Skills
Previous Customer Service, System Experience, Product or Industry knowledge is preferred but not essential as this can all be trained. Staircraft are focused more on getting the right person that includes soft skills such as;
- Ability to process a lot of information accurately and have an eye for detail
- Ability to remain calm in stressful situations and always maintain a positive attitude
- Ability to work to tight deadlines
- Excellent written, oral communication and listening skills
- Excellent time management and organisation is essential
- Enthusiasm, inquisitiveness, and ability to adapt to change
- Eagerness to learn internally but to also have a willingness to learn about the business and product offering independently
Job Type: Full-time
Salary: £23,000.00 per year
Benefits:
- Bereavement leave
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- west Brom b71 1df: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
Work Location: In person
About Staircraft Group
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.staircraftgroup.com
