help desk technician Yate, England
South Gloucestershire Council
Full Time
Yate, England
27852 - 25409 GBP ANNUAL Today
Job description
How you'll make a difference
You will make a difference as an ICT Service Desk Technician by aiding the outcomes in education for students by supporting teachers in the effective use of IT.
What will you be doing?
- In a typical day you will be providing ICT hardware and software support to schools and other young people’s establishments.
- You will provide this support in a variety of ways, either by onsite visits, telephone support or remote access as appropriate.
- This is a customer facing role and you will provide IT support to schools. This includes; routine hardware and software maintenance, installation and configuration of new hardware and software as well as hardware repairs.
- You will be allocated tasks, service desk calls or installations by the ICT Service Desk.
What we need from you
- You will have a current IT qualification or have the equivalent demonstrable experience of desktop applications and Windows operating systems – NVQ3 or equivalent in the IT field or A+, N+, MCP Desktop Qualifications.
- Ideally you will have experience in logging calls on an industry standard service desk and Microsoft Office and are confident dealing with customers on the phone.
- It is desirable that you will be a Microsoft Certified Professional.
Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.
How a career at South Gloucestershire Council is different
We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.
We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re providing essential services across our internal network to ensure we can fully support our community.
- We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
For more information, please contact Andreas Burt on email [email protected].
Salary From:
£25,409
Salary To:
£27,852
Hours per week:
37
Vacancy type:
Permanent
Location:
Yate
Team:
CECR - Integra
Advertising End Date:
30 Jul 2023
South Gloucestershire Council
https://careers.southglos.gov.uk/
Yate, United Kingdom
Dave Perry
Unknown / Non-Applicable
1001 to 5000 Employees
Government
National Services & Agencies
1996
