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This position pays $26.03 per hour with $4.41 Health and Welfare (H&W).

Job Summary

Adapt to a variety of nonstandard and standard problems that requires extensive operator intervention (e.g. frequent introduction of new programs, applications, or procedures). In response to computer output instructions or error conditions, choose or devise a course of action from among several alternatives from standard procedures if standard procedures do not provide a solution (e.g. reassign incident ticket to the appropriate tier 2); then refer problems if necessary. Work typically submitted to users without supervisory review.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Additional Responsibilities

Qualifications: Education, Experience, and Certification(s)

Knowledge, Skills, and Abilities

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. Essential personnel are required to work in the event of a disaster, inclement weather or any other emergency.

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link:

4 Easy Steps to Apply

Step 1:Apply online to an open position.

If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.

Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact

Step 3: Submit Comprehensive Release form to a local ServiceSource contact

Step 4: Submit Documentation of Disability letter to a local ServiceSource contact

Program Outreach Specialists by Location

Aurora/Colorado Springs, Colorado

(719) 510-2328

Fort Worth, Texas

(571) 455-8541

Newport News/Fort Eustis, Virginia

(757) 503-1222

Northern Virginia, Washington, DC, Maryland

(703) 970-3697

Northern Virginia/Quantico/Washington, DC – Food Services

(571) 455-0195

St. Louis, Missouri

(314) 202-9199

Boyers, Pennsylvania

(571) 455-8541

North Carolina/Kentucky

(910) 826-4699 ext. 4699

Florida

(727) 538-7370

DE, PA, MD and TX

(302) 765-1259

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please to view a list of Regional Office locations. Please ask to speak with Human Resources.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.