help desk technician

help desk technician Pleasant Prairie, WI

MTI
Full Time Pleasant Prairie, WI 52735 - 43789 USD ANNUAL Today
Job description

POSITION OVERVIEW

The IT Helpdesk Administrator provides technical support to the global MTI end-user community by maintaining the smooth operation of all computer systems and providing thoughtful solutions for a variety of hardware and software applications.

ESSENTIAL JOB FUNCTIONS

· Image, configure and deploy PCs for staff, both on and off-site.

· Provide technical support and customer service to all MTI staff with a sense of professionalism.

· Maintain and administer the IT ticketing system, responding & resolving support tickets with a sense of urgency.

· Create and manage user accounts within MTI’s various systems.

· Assist remote staff with technical issues using remote-assist software.

· Manage and assist staff with mobile devices, such as Apple and Google phones.

· Support client-based applications, problem-solve and provide technical expertise within a Microsoft environment.

· Quickly respond to and resolve cybersecurity alerts/incidents.

· Coordinate with HR and other staff to onboard and offboard users in a timely manner.

· Provide maintenance/replacement support for PCs, printers, scanners and various other peripherals.

· Maintain device images, system configurations, hardware and software.

· Troubleshoot various types of hardware issues with devices such as laptops, desktops and smartphones.

· Test data backups for the purpose of ensuring data recovery.

· Assist in diagnosis and resolution of network and telecommunication systems.

· Document technical procedures and create detailed work instructions for staff.

CANDIDATE REQUIREMENTS & PREFERRED Experience

· Associate degree in Information Technology related field or equivalent work experience

· IT certification(s) are a plus (CompTIA, Microsoft, Amazon, etc.)

· 2 years experience in providing help desk support in a fast-paced environment

· Working knowledge of the following: Windows 10/11, Office 365, Azure, Active Directory, help desk ticketing systems, endpoint protection solutions, backup systems

· Ability to work independently and as part of a team

· Ability to multi-task as well as prioritize and organize their work

· Excellent written communication skills for technical documentation

· Excellent interpersonal skills to interact with the end users face to face or over the phone

· Proactive in finding potential issues before they become help desk or infrastructure problem

· Excellent follow up on outstanding issues with end users regarding status and closure of incidents/requests

Job Type: Full-time

Pay: $43,788.83 - $52,734.94 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 2 years

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Pleasant Prairie, WI 53158: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: In person

help desk technician
MTI

www.slmti.com
Pleasant Prairie, WI
Rory J. Yanchek
$100 to $500 million (USD)
501 to 1000 Employees
Subsidiary or Business Segment
Transportation Equipment Manufacturing
1964
Related Jobs

All Related Listed jobs

Picker/Packer - Fulltime Only
Siamo Recruitment Luton Today

Picker Operatives Immediate start - LutonSiamo Recruitment is looking for a Picker/Packer to work for one of our clients based in Luton. We are looking for a person who is self-motivated, has the...

Receptionist/Health Care Assistant
Thistlemoor Medical Centre Peterborough, England 19830 - 21823 GBP ANNUAL Today

We are a fully computerized practice and the successful candidate must have a working knowledge of IT in a work environment and have an evidence of higher

barista
Second Cup 10th line Orleans 18 - 15 CAD HOURLY Today

*APPLICANT MUST BE AVAILABLE TO WORK FROM 6:30AM TO 4:00PM*

Job Description:

As a member of our team, you will responsible for...

Customer Services Assistant
Central Coop Leicester, England 10.75 GBP HOURLY Today

A warm and friendly character, you will love talking and listening to our customers, youll actively play a part in the community spirit of the store and become

Packer
New Appointments Group Today

Our client in New Romney are looking for Packers with an immediate start for three weeks temporary work. The candidates will be responsible for: Packing products Labelling products Counting products...