help desk technician Elstree, England
Health Services Laboratory
Full Time
Elstree, England
24856 - 12.04 GBP ANNUAL Today
Job description
From £24,856 DOE
About us:
Health Services Laboratories (HSL) is a progressive partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust (Royal Free London) and University College London Hospitals NHS Foundation Trust (UCLH).
Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. We combine The Doctors Laboratory’s long standing, specialist pathology expertise with the Royal Free London and UCLH’s internationally recognised heritage of continual research, development and academic excellence. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.
About the role:
An opportunity has arisen for a Full Time Helpdesk Coordinator to work at our warehouse in Elstree.
Main duties will include assisting and supporting the Laboratory Support Teams in the provision of a managed service that will ensure efficient and effective use of laboratory facilities. You will be part of a team that aims to deliver on an optimum configuration of Rapid Response Laboratory and Core Laboratory facilities., by reducing facility downtime you will contribute to a robustness of service that will ultimately improve patient pathways.
Other duties include ensuring all queries from Laboratories or Laboratory Support teams are tracked and prioritised for action, provide overall assistance to the Laboratory support teams as a central helpdesk and provide training to all new laboratory support staff in standard operating processes
The laboratory operates a 7 days per week service so the successful candidate will be expected to participate in shifts to cover this time frame.
At HSL we offer a variety of excellent staff benefits including:
- Training and development opportunities supporting professional development
- Annual performance related salary review
- No banding restrictions: As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling
- Discounted gym membership – we have a corporate gym membership scheme with Better Gyms
- Cash healthcare plan – cash back on a variety of healthcare costs including dentist and opticians
- Sick Pay Entitlement – 5 paid days in the first year of employment, 20 days thereafter
- Permanent Health Insurance and Death in Service Cover
- Life Assurance – providing salary continuation for long term illness (six months qualifying period)
- Employee Assistance Programme – supporting staff wellbeing
- Season Ticket Loan Scheme – interest free loan for the cost of annual travel ticket
- Perkbox – Access to additional staff perks and benefits such as high street discounts
- Company Pension Scheme – company and staff contributions which increase with years of service
- Competitive annual leave allowance - 23 paid days’ leave rising to 28 days after five years’ service
- Flexible working hours - 40 hours standard working week. With a variety of working patterns available, options to review working flexibly will always be considered
Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.
We respect and value the diversity of our staff and welcome applications from diverse communities.
PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY AT ANY TIME EVEN IF A CLOSING DATE IS SHOWN HERE OR IN ANY OTHER MEDIA
Vacancy ID :
019392
Closing Date :
11-Jul-2023
Health Services Laboratory
www.hslpathology.com
London, United Kingdom
Unknown / Non-Applicable
Unknown
Hospital
