Helpdesk Administrator

Bouygues Energies & Services Solutions - Oxford

Bouygues Energies & Services currently has an exciting opportunity for a full-time Helpdesk Administrator to join our Facilities team at the John Radcliffe hospital in Oxford. This is a permanent position working 40 hours per week on a 3 week rolling rota.

The role:

To provide a customer focused Helpdesk service, supporting the needs of the Hospital, dealing accurately with all client/customer requests and managing all complaints in a sensitive and efficient manner
To receive calls in hours and out of hours with professional manner
To support the planned maintenance programme by printing off job dockets and returning to the system when complete
To provide a professional approach towards customers and their needs
To provide administration support to the department
Working 40 hours per week, on a 3 week rolling rota.

The person:

Must have experience of providing excellent customer service ideally on a helpdesk
Excellent communication skills, both oral and written
Able to work as part of a team and autonomously
Must have good IT skills (able to use Microsoft Office and management systems)
Well organised and able to prioritise workload
Ability to multi task in a busy work environment
Previous experience in a customer service/call centre role is desirable
Previous experience of using a CAFM system (Maximo or similar) is desirable

Our excellent benefits package includes:

Generous holiday allowance
Company share scheme
2 paid volunteering days a year
Cycle to work scheme
Season ticket loan
Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.