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JOB TITLE: Junior IT Helpdesk Technician

INDUSTRY: Financial Services

LOCATION: Toronto

REPORTING TO: Senior Director, Information Technology

COMPANY OVERVIEW

We’re a leading independent, Canadian-owned and operated wealth management and capital markets firm, known for our client-centred approach and entrepreneurial spirit. Echelon is a compelling option for investors seeking unbiased investment solutions, professional management, and unparalleled service. We aim to build lifetime relationships and deliver superior service. Our financial professionals have the freedom to offer truly independent investment advice, always putting their clients’ needs first. We are also a growing firm, with over $8 billion in assets under administration and management. We service clients across Canada from our offices in Toronto, Oakville, Ottawa, London, Montreal, Vancouver, Calgary, Victoria, and Edmonton.

POSITION OVERVIEW

The Junior IT Helpdesk Technician is an integral member of a hard-working, client-focused support team, and will deliver timely and effective technical support in a fast-paced, demanding environment. As a Junior IT Helpdesk Technician, you must possess excellent troubleshooting, interpersonal, and effective communication skills in order to deliver a high level of support across all levels within the organization. In order to be successful in this role, you will need to be proactive, and a problem-solver. Someone who can anticipate risks/issues and quickly find solutions. You must also have a strong work ethic, polished and professional appearance, positive attitude, and the ability to thrive in a team environment.

CORE DUTIES & RESPONSIBILITIES

• Provide front-line support to inbound requests or issues reported via phone, email, IT Helpdesk/ticketing system.
• Deliver fast and efficient service assisting multiple clients with their hardware and software related issues.
• Demonstrate a high degree of technical skills to diagnose, troubleshoot and resolve desktop and software issues, in a friendly and helpful manner.
• Escalate user issues to vendors, external service providers, or senior team members, as appropriate.
• Coordinate end to end client support from request through resolution.
• Provide support for projects when required.
• Interface with other support teams and vendors in a professional manner
• Coordinate and support system changes, user builds (including new user setups), user off boarding, and workstation relocations.
• Any other administrative duties as required.

REQUIRED EXPERIENCE, EDUCATION, SKILLS AND BEHAVIOURS

• At least three (3) years of experience in a similar role (preferably within the Financial Services sector)
• Diploma or degree in IT, Computer Science or related field
• Experience with Microsoft Active Directory & MS Exchange
• Experience with Windows Operating Systems (Windows 7, Windows 8, Windows 10)
• Proficient with Microsoft Office products
• Experience with PC and Laptop hardware
• Experience with Wireless Networks and Mobile Solutions
• Experience troubleshooting TCP/IP, DNS and DHCP
• Experience with Windows Server 2008 and 2012 is an asset
• Experience with phone systems is an asset
• Experience with PC Imaging & Deployment is an asset
• Ability to learn quickly and take on new responsibilities
• Problem-solving, analytical skills
• Ability to manage multiple priorities in a demanding environment
• Customer focused, with high attention to detail
• Excellent communication skills (oral and written), and interpersonal skills
• Knowledge of and familiarity with applications such as Bloomberg, Dataphile, is an asset
• Strong work ethic and be a positive team-player – trustworthy, capable, and reliable.

Echelon is committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected and supported. If you are invited to interview and require accommodation (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Application Instructions:

To apply, please click “Apply for this job”. We thank all applicants for their response but only those considered for an interview will be contacted.