Help Desk Technician Sheffield, England
Job description
Job Summary
We are seeking a skilled and enthusiastic IT Helpdesk 1st/2nd Line member to join our team. This is an exciting opportunity to join a fun and friendly technology company providing support for various IT Systems. In this role, you will be responsible for providing technical support to our clients and resolving IT-related issues in a timely and efficient manner. The 1st/2nd line IT Engineer will join the team responsible for all incidents on the Helpdesk and will be the first point of contact for telephone/email communications. The ideal candidate will have excellent problem-solving skills, be customer service-oriented, be open to learning new process, understanding new technologies and have experience in a similar role.
Key Responsibilities
· Provide first class customer service to all our customers.
· Log all support requests as service tickets while speaking with customers.
· Responding to IT support requests via phone or email and providing timely resolutions.
· Troubleshooting and resolving hardware and software issues for desktops, laptops,
printers, and macs.
· Helping to configure and deploy hardware and software.
· Assisting with network and server maintenance tasks.
· Managing user accounts, permissions, and passwords.
· Managing software updates.
· Communicating technical information to non-technical users in a clear and concise
manner.
· Maintaining accurate documentation of support tickets, resolutions, and user
information.
· Collaborating with other members of the IT team to improve processes and procedures.
Requirements
· Basic understanding of Microsoft Office Suite, Windows or Mac OS.
· Basic knowledge of network concepts such as TCP/IP, DNS, DHCP, etc.
· Basic experience with remote desktop support tools.
· Excellent telephone manner along with friendly customer service skills.
· Excellent problem-solving and communication skills.
· Good written and verbal communication and literacy skills.
· Ability to prioritise workload while remaining organised and on-task.
· To work independently and prioritize tasks in a fast-paced environment.
· Punctual and well presented.
· Ability to speak confidently on the telephone, diffuse stressful situations and reassure
clients at all levels.
Benefits
- On-site parking.
- Social events out of work.
- Christmas Shut down.
- Use of company vehicle.
- Regular Incentives.
- Free Gym Membership.
- Free Eye Test.
- One Duvet Day per year
- Snacks and fresh fruit.
Salary - £22,000 – £24,000 Depending on Experience.
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Gym membership
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sheffield, S9 4LR: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
